Greenwich English College
Come and join Greenwich College, a rapidly growing education organization in Australia and a proud member of the ASX listed NextEd Group (ASX:NXD). We are currently seeking a Student Services Team Leader / Assistant Manager to lead our team in providing exceptional support to our students and ensuring high levels of customer satisfaction.
In this role, you will oversee a team with diverse responsibilities within a busy high volume environment. Your main responsibilities will include fostering a service-centric mindset within the team, providing guidance and support, coordinating day-to-day operations, and working closely with other departments to meet student administration and stakeholder objectives.
We are looking for someone with excellent interpersonal and communication skills, both written and verbal, who can effectively communicate with our students in a professional manner. Strong organizational and problem-solving abilities, as well as attention to detail, are essential in this role. You should also be patient, compassionate, and willing to help others.
As a self-learner with a drive for quality outcomes, you should be able to work independently as well as collaboratively. We value curiosity and passion for learning and self-development in our team members. Resilience, adaptability, and the ability to take on new challenges are also important traits.
Previous leadership experience, particularly in managing and motivating a team, is required for this role. Experience in a client services role, preferably within the international education sector, would be advantageous. Strong digital skills or the ability to develop these on the job, such as automations and analysis using the latest applications, are also desired.
If you are interested in this role or have any further questions, please contact Lenka Nemesova at [email protected]
To apply for this job please visit www.seek.com.au.