University of New South Wales
Position: Full-time Student Help Advisor
Working Hours: 35 hours per week
Contract: Ongoing
Salary: $82,818-$93,711 per annum ( 17% superannuation and leave loading)
Location: Kensington NSW (Hybrid Flexible Working)
About UNSW:
UNSW is not your typical workplace. We are a large organization with a diverse and talented community, dedicated to achieving extraordinary things. Our approach is thoughtful, practical, and purposeful, making our work truly meaningful. This is why we are ranked among the top 20 universities worldwide and are a member of Australia’s prestigious Group of Eight. If you are looking for a career that offers challenges, growth, and the opportunity to make a difference, you have come to the right place.
Role Overview:
As a Student Help Advisor, you will be responsible for various administrative tasks, with a primary focus on delivering high-quality service to students. You will handle a wide range of student inquiries and contribute to continuous improvement in quality and processes.
Requirements:
– Relevant tertiary qualification with relevant experience or equivalent competence
– Experience in a customer service environment and providing complex advice to stakeholders
– Excellent oral and written communication skills
– Ability to interpret and advise on administrative policies and procedures
– Strong attention to detail and ability to work accurately and efficiently
– Ability to multitask, adapt to changing workloads, and handle unforeseen events
– Ability to work collaboratively and develop networks within the university
– Understanding of UNSW’s objectives, values, and relevant policies
– Knowledge of health and safety responsibilities and willingness to attend relevant training
– Availability to work during the Christmas/New Year period and occasional weekends and after-hours
Application Process:
To apply, please submit your CV and a cover letter addressing the selection criteria outlined above.
Application Deadline: Sunday 5 May – Before 11:55pm
Contact:
Georgia Kelso – Talent Acquisition Coordinator
[email protected]
UNSW is committed to promoting equity, diversity, and inclusion. We encourage applications from women, individuals from culturally and linguistically diverse backgrounds, individuals with disabilities, members of the LGBTIQ community, and individuals of Aboriginal and Torres Strait Islander descent. We provide workplace adjustments for people with disabilities and offer flexible work options for eligible staff. Please note that the University may choose not to proceed with any appointment
To apply for this job please visit www.seek.com.au.