International Customer Operations Officer Job in Sydney NSW – SEEK

At Torrens Global Education, we approach things in a unique way. Our team is dynamic, resilient, and responsive, and this position is no exception. As an International Customers Operations Officer, you will report to the International Customer Operations Manager and join a team of dedicated professionals who are committed to ensuring that we are Here for Good.

In this role, your main focus will be on the critical administrative tasks associated with a student’s enrollment record. You will prioritize accuracy of data and compliance with internal and external processes and procedures. This entails liaising with students, agents, third-party partners, corporate partners, and university partners.

A typical day in this role will involve various responsibilities, such as processing new and continuing student change requests, assessing and issuing admissions documentation, ensuring timely and accurate processing of student requests, communicating outcomes of change application requests, liaising with stakeholders, managing transfer of credit applications, contributing to continuous improvement, and ensuring compliance with admission policy requirements and legislative requirements.

This is a permanent full-time position, ideally starting at the end of April. Due to operational reasons, the role will be based full-time at our Surry Hills Campus.

To be successful in this position, you should have experience working with international students and a good understanding of education policies and regulations, particularly admission policy requirements and Australian government legislative requirements. You should also have industry knowledge related to student education and training, high attention to detail, organizational skills, proficiency in Microsoft Office, customer-focused mindset, problem-solving skills, ability to work independently, and the ability to meet deadlines under pressure.

Please note that visa sponsorship is not available for this position, and all applicants must have current and valid working rights for Australia.

Joining our team at Torrens University Australia means joining a bold, modern, and agile organization. We have experienced rapid growth and are now a truly global university with a student-centric approach. We are committed to creating an inclusive workplace and encourage applications from Aboriginal and Torres Strait Islander peoples.

We offer various benefits, including opportunities for professional development and career progression, study opportunities related to your position, on-the-job training, access to internal opportunities, and a supportive and inclusive work environment.

If you are ready to make a difference, click “APPLY” now to join the Torrens University Australia team. As part of the recruitment process, you may be asked to complete a video interview. If you have any questions, feel free to contact our friendly Talent Acquisition Team at [email protected].

Job Reference Number: R2368
Applications Close: 15th May 2024