Student Services Officer Job in Sydney NSW – SEEK

The Education Centre of Australia (ECA) is a leading education group in Australia with campuses in Sydney, Brisbane, Melbourne, as well as overseas locations in the UK and India. With a history spanning almost two decades, ECA offers high-quality education including English language courses, bachelor’s and postgraduate degrees, and internships. ECA has a global presence in regions such as Australia, Brazil, China, Europe, India, Philippines, and Nepal. It provides comprehensive face-to-face and online courses for both international and domestic students in several countries including Australia, India, South East Asia, and the UK. ECA collaborates with renowned higher education providers such as Victoria University, Swinburne University, Charles Sturt University, University of Canberra, University of the Sunshine Coast, and London Metropolitan University to deliver a world-class educational experience.

We have an exciting opportunity for a Student Services Officer to join our team at Victoria University Sydney Campus in our Sydney Office. As a key member of the team, you will have the chance to advance your career in the education industry. We are looking for a self-motivated and enthusiastic individual who wants to grow with the company.

Key Responsibilities:

– Welcoming Students and Visitors: Be the initial point of contact for students and visitors entering the campus.
– Resolving Student Enquiries: Assist the Student Services Coordinator in providing a comprehensive student enquiry service for a streamlined experience.
– Implementing Strategies to Support Students: Execute operational strategies to enhance student services under the guidance of the Student Services Coordinator.
– New Student Orientation Support: Aid in organizing and facilitating new student orientation programs.
– Supporting the Student Experience: Assist in organizing and executing campus events both onsite and virtually. Collaborate with the Student Services Coordinator to oversee clubs, societies, and the representative group.
– International Student Health Cover: Assist in processing student applications for health cover with relevant providers.
– Supporting Delivery of iHelp/Mentor Program: Contribute to implementing programs to support student success.
– Social Media: Collaborate with the ECA Marketing team to promote the VU Sydney student experience through various social media channels.
– Student Retention: Support the implementation of strategies to retain students.
– Other Duties: Undertake additional responsibilities assigned by the Student Services Coordinator.

Qualifications and Skills:

– Experience in student services or related customer service roles (preferred but not essential).
– Undergraduate or postgraduate qualification in business administration or related discipline.
– Excellent interpersonal and communication skills – written and verbal.
– Strong attention to detail and ability to prioritize tasks.
– Ability to work in a fast-paced environment and adapt to changes.
– Experience using a student management system and intermediate MS Office skills.
– Ability to multitask in a busy environment.

What we offer:

– Collaborative and supportive team environment.
– Energetic culture that promotes excellence.
– Work/life balance.
– Continuous support in professional development.
– Employee benefits package including discounts at gyms and specialty retail stores, employee assistance program, and 25% discount on ECA courses.
– Equal opportunity and social inclusion.
– Open to applications from diverse backgrounds.

How to apply:

Please submit your application (cover letter, CV, and any additional supporting documentation) through the Apply button at the top of the page. Only short-listed candidates will be contacted. If you require assistance or accommodation due to a disability, please email Angela Leota at [email protected] Thank you for your interest in a position with the ECA Group!