Student Services officer Job in Melbourne VIC – SEEK

About us:
Edvantage Institue Australia (EIA) is a rapidly expanding private higher education provider based in Melbourne. We are registered with TEQSA and are proud to be part of the Edvantage Group Holdings Limited, an internationally recognized education group listed on the Hong Kong Stock Exchange. With over 90,000 students across China, Australia, Singapore, and London, we have a global presence. Our focus at EIA is on providing professional programs, including the Bachelor of Marketing, Bachelor of Accounting, Bachelor of Information Technology (Information Systems), and Bachelor of Information Technology (ICT Security).

Qualifications & experience:
We are seeking candidates with experience in student services or a similar role, preferably within the Higher Education sector. The ideal candidate will have excellent verbal and written communication skills, as well as strong organizational and administrative abilities. Proficiency in using student management systems is essential, as is cultural sensitivity and a commitment to diversity and inclusion.

Tasks & responsibilities:
As part of our team, your responsibilities will include:

1. Academic Advising: Guiding students through their academic journey, with a focus on the Bachelor of Marketing, Accounting, and IT programs.
2. Course Management Support: Assisting students with course registration, helping them understand degree requirements, and assisting with academic scheduling in their chosen specialties.
3. Administrative Assistance: Maintaining accurate and confidential student records using Student Management Software, processing enrollment documents, and ensuring compliance with university regulations.
4. Communication Hub: Acting as a bridge between students, faculty, and administrative staff to ensure clear and effective communication across departments.
5. Event Planning: Organizing workshops, seminars, and networking events specifically tailored to the interests and professional growth of students in Marketing, Accounting, and IT.
6. Issue Resolution: Providing initial support for student concerns, troubleshooting academic or administrative problems, and escalating complex issues to the relevant faculty or administrative department.
7. Regularly tracking and assessing student performance, identifying areas for improvement, and offering the necessary support and resources.

At EIA, we are passionate about supporting our students’ success and ensuring they have a positive learning experience. If you are enthusiastic, dedicated, and have the necessary qualifications and experience, we would love to hear from you. Join us and be part of our exciting journey in providing quality higher education programs