Student Experience Officer Job in Sydney NSW – SEEK

Melbourne Institute of Technology (MIT) is a prestigious private institute of higher education with campuses in Melbourne and Sydney. We offer a range of programs, including IT, Networking, Data Analytics, Business, Accounting, and Engineering (Telecommunications), at both Bachelor and Master degree levels for Australian and international students.

As a Student Experience Officer, your role is vital in ensuring student satisfaction and fostering a strong connection between students and the institute throughout their academic journey. You will provide assistance and information through various communication channels, such as phone, email, social media, and face-to-face interactions. Support areas include student services, alumni activities, student events, educational and career services, recreational activities, international student affairs, immigration matters, and general administration. Your primary objective will be to cater to the needs of MIT Sydney students by continuously improving service delivery and providing personalized support. Additionally, you will develop and deliver workshops and programs for students and alumni as part of the Student Administration and Experience initiatives.

Responsibilities:

– Maintain and update the annual Student and Alumni Events Calendar, ensuring effective communication to students and alumni.
– Organize and execute culturally diverse student festivals, events, and recreational activities on and off campus.
– Design and deliver high-quality communication messages through multiple channels, monitor engagement rates, and manage communication lists using tools like Mailchimp.
– Plan, budget, and participate in student trips and outings to various places of interest.
– Manage Overseas Student Health Cover (OSHC) and ensure compliance with MIT policies, resolving OSHC matters promptly.
– Coordinate student accommodation and homestay arrangements, including liaising with airport pick-up services for international students.
– Provide support and assistance in student welfare initiatives, including study skills programs and career seminars.
– Plan and execute comprehensive student orientation programs, including creating orientation packs and student ID cards.
– Develop relationships with recreational companies and sporting venues to provide students with information on available facilities and activities.
– Facilitate the expansion and networking of social clubs, directing students to relevant community clubs and maintaining a list of available clubs.

Skills and Competencies:

– Proficiency in working with social media platforms and experience in content creation using Adobe InDesign and Photoshop to develop engaging materials.
– Excellent interpersonal, communication, and negotiation skills to interact effectively with team members, students, clients, and other stakeholders.
– Previous customer service experience, demonstrating the ability to handle inquiries, provide solutions, and maintain positive relationships with stakeholders.
– Understanding and appreciation of diverse cultural backgrounds to ensure inclusivity and sensitivity in communication and interactions.
– Ability to design and implement a comprehensive communications plan, incorporating various channels and strategies to effectively reach target audiences.
– Strong ability to work under pressure, manage multiple tasks and deadlines, maintain attention to detail, and deliver high-quality results.

Qualifications and Technical Skills:

– Tertiary qualification in a relevant discipline such as Business, Marketing, Education, Sociology, or a closely related area.
– Proficiency in desktop publishing design software such as Adobe InDesign and/or Photoshop.
– Equivalent combination of relevant experience and education/training will be considered.

For a detailed position description, please visit the MIT careers page at https://www.mit.edu.au/about-us/jobs-mit.

To apply, please submit an updated resume and provide three professional referees. The application deadline is Sunday, 5 May 2024. Please note that MIT reserves the right to close applications early if a suitable applicant is identified prior to the application close date.

Equal Opportunity and Privacy of personal information are MIT policies. For more details, please visit www.mit.edu.au