Student Support/Marketing Officer- South East Asia Job in North Sydney, Sydney NSW – SEEK

Job Description and Application Advice for International Applicants

Crown Institute of Higher Education (CIHE) is a dynamic private higher education institution with campuses in North Sydney, Sydney CBD, Hurstville, and Canberra. We are eager to welcome a dedicated Student Support/Marketing Officer specializing in the South East Asian market to our expanding team.

Role Responsibilities:

• Collaborate with the senior management team to offer strategic marketing insights, particularly aimed at the South East Asian market.
• Develop and implement opportunities to enhance CIHE’s brand visibility and profile within this region.
• Serve as a key liaison with both local and international education agents focusing on this demographic.
• Partner with the student support manager to deliver comprehensive orientation and guidance to students about available support services.
• Direct students to academic staff for academic support when necessary and external services for personal support.
• Educate students on the use of CIHE grievance procedures.
• Provide firsthand support to students in person at the front desk and through online platforms.
• Uphold the values of inclusion, equality, and diversity in all interactions.
• Advise students on maintaining their well-being and safety.
• Support the planning and delivery of services for students with disabilities and/or additional needs.

Selection Criteria:

• Must hold undergraduate qualifications in business, marketing, or a related discipline.
• Should possess knowledge of and experience in supporting international students, ideally within a higher education context.
• Should have professional marketing experience, preferably in the international higher education sector.
• Demonstrated understanding of the unique needs of students.
• Proven ability to function effectively in a team environment.
• Familiarity with the legal and regulatory frameworks governing higher education in Australia, particularly as they pertain to international students.
• Demonstrated ability to respond adeptly to the needs of various stakeholders.
• Experience in quality assurance processes, including service monitoring, reporting, and improvement.

Application Advice for International Candidates:

If you are from an international education background and are interested in this exciting opportunity, we encourage you to submit your application through Seek. We recommend highlighting your qualifications relevant to the position, detailed experiences in supporting international students, and proficiency in marketing, especially within educational contexts. Ensure your CV and experience details reflect your understanding of the South East Asian market and any multicultural competencies that would contribute to your role.

Successful candidates will be shortlisted for face-to-face interviews. We look forward to seeing how your experiences and skills can contribute to our mission of providing exceptional education services. Apply with confidence, showcasing your global perspective and commitment to student success at CIHE