The University of Adelaide College
Exciting opportunity available at a prestigious pathway college! Enjoy a generous 26 days of annual leave, including a day off for your birthday. Join a supportive and positive work culture that is a leader in the industry. This is a 6-month maximum term contract based in Adelaide.
Position: As a Student Information Officer, you will provide exceptional customer service, representing the University of Adelaide College (UoAC) as the first point of contact for students, staff, and visitors. Being a part of the Student Services team, you will offer assistance for both academic and non-academic needs, as well as various support services. Your caring and professional demeanor will greatly contribute to the College community and the success of all stakeholders.
Responsibilities:
College Service Desk
– Serve as the initial support for all student and staff inquiries at the College.
– Maintain a professional appearance of the service desk area and student common rooms.
– Ensure the service desk is attended at all times.
– Manage supplies/consumables and maintain general College cleanliness.
Student Services
– Assist students with academic and non-academic needs, offering various support services.
– Respond to general student inquiries through the CRM system and redirect complex inquiries to College staff.
– Support the College’s Attendance Monitoring Process, including notifications and scheduling appointments with Student Services team members.
– Maintain accurate and timely communication to students and external stakeholders.
– Assist in organizing and executing College events, such as Orientations, Exams, and Graduations.
– Provide general administrative support to the Student Services team.
– Gather student feedback to ensure high levels of student satisfaction.
Work Health and Safety
– Adhere to Kaplan’s WHS policies and procedures.
– Act as an emergency warden for the building.
– Assist with the induction of new staff and students to the campus.
Requirements:
– Minimum 1-2 years of experience in a similar administrative or customer service role (essential).
– Ability to work from the office every workday, Monday to Friday (essential).
– Patience is a must.
– Excellent oral and written communication skills.
– Strong problem-solving and listening abilities.
– Ability to build relationships and collaborate with stakeholders effectively.
– Excellent organizational, planning, and interpersonal skills.
– Ability to work under pressure, prioritize tasks, and meet deadlines.
– Strong attention to detail.
– Adaptability to a changing work environment.
– Proficient in MS Word, Excel, and Outlook.
– Ability to work flexible hours, including overtime and weekends if required.
– Preferred knowledge or experience in the international education sector.
– Knowledge of ESOS, PRISMS, SSVF, and regulatory requirements is desirable.
– Up-to-date knowledge of key legislation, policies, and procedures related to international education is desirable.
– Working with Children Check is required.
Applications close on April 18th, 2024.
About Kaplan and UoAC:
Kaplan is a leading provider of lifelong education, and Kaplan Higher Education, trading as The University of Adelaide College, specializes in providing international students with a seamless pathway to their undergraduate and postgraduate studies at the University of Adelaide. Our programs and student support enable us to deliver top-notch pathway education, preparing students for the challenges of tertiary studies in Australia. The University of Adelaide is Kaplan’s longest-standing partner in Australia and is recognized as our preferred pathway provider. Kaplan Australia has been acknowledged as an Inclusive Employer by Diversity Council Australia. We take pride in our inclusive and diverse organization, valuing the experiences and backgrounds of our team members. We continually strive to enhance equity, diversity, and inclusiveness. #LI-DF1
To apply for this job please visit www.seek.com.au.