
Kaplan Business School
We are currently seeking two full-time Student Experience Officers to join our team at the newly launched Kaplan Business School Gold Coast campus. As a Student Experience Officer, you will be responsible for ensuring that students have an exceptional experience during their time at the school. This includes providing guidance and support throughout their student life cycle, offering pastoral care, and ensuring their overall well-being.
In this role, you will be the face of Kaplan Business School, serving as the first point of contact for all students, both on campus and online. You will create a supportive and engaged community between staff and students, providing excellent customer service, advice, and guidance regarding KBS programs and services. Additionally, you will offer direction and advice on students’ study progress and performance, as well as provide counseling on non-academic personal issues when necessary.
Other responsibilities include coordinating and delivering major functions and events at the campus, providing information to various stakeholders about programs and services, actively representing Kaplan at events and networking opportunities, and organizing social events and guest speaker forums. You will also actively market KBS Jobs and Careers services to students.
The successful candidate for this role will have a positive and engaging communication style and experience working with various stakeholders. You should be a self-starter with a professional image and strong attention to detail. Excellent customer service skills, including cross-cultural sensitivity, are essential, as well as the ability to plan, coordinate, and manage activities with minimal supervision. Experience with conflict management and resolution is highly desirable, and working knowledge of Microsoft Office products is required.
Please note that all Kaplan employees are required to complete a National Police Check and hold a valid Working with Children Check in the relevant state. Our hours of operation are from 8:00 am to 8:30 pm Monday to Friday and 9:00 am to 5:00 pm on Saturdays. Shift work within these times is expected.
Applications for this position close on January 5, 2024.
Kaplan Business School offers a range of undergraduate and postgraduate courses in various fields such as business, accounting, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management, and leadership. Join our team and experience the satisfaction of working in an organization that values your input, encourages independent work, and understands the student experience. Kaplan Australia has been recognized as an Inclusive Employer by Diversity Council Australia, and we pride ourselves on being a kind and inclusive organization that reflects the diversity of our student group. We truly value the experience and richness that our diverse team brings, and we are committed to enhancing equity, diversity, and inclusiveness within our organization.
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To apply for this job please visit www.seek.com.au.