Student Experience Advisor – Sydney Job in Sydney NSW – SEEK

International Applicant Guide: Applying for the Student Experience Advisor at EDU

About EDU:
EDU, an ASX-listed leader in tertiary education, focuses on empowering students to create impactful careers, specializing in Health and Community Services. Our vibrant campuses are located in Sydney, Melbourne, Brisbane, and Adelaide, offering diverse learning experiences:

• Australian Learning Group (ALG): Specializing in VET education for international students.
• Ikon Institute of Australia (Ikon): Provides higher education opportunities for both domestic and international students.

Position Available: Student Experience Advisor

We’re seeking a Student Experience Advisor to enhance student journeys by providing expert, non-academic support. You will primarily engage with students at our Sydney campus, offering in-person and online guidance. Your role is crucial in shaping a supportive and enriching student environment.

Key Responsibilities:

• Student Experience:

– Offer prompt and accurate administrative guidance to international students via front desk and digital platforms like email and Zendesk.
– Serve as the primary contact for non-academic inquiries, while maintaining detailed case records.
– Manage tuition fee inquiries and issue official student documentation.
– Facilitate effective student communications and contribute creatively to enhance retention and satisfaction.

• Campus Operations:

– Ensure campus facilities meet international standards for an optimal learning environment.
– Organize reception and event logistics, ensuring compliance with classroom capacity guidelines.
– Contribute to campus safety as a fire warden or first aid responder.

Education, Experience, and Skills:

• At least one year of experience in student services, ideally with international engagement.
• Diploma or higher qualification is preferable.
• Competence in using student management systems and CRM tools, with Zendesk being an advantage.
• Knowledge of international education frameworks like the National Code of Practice is beneficial.
• Strong communication skills to effectively engage with diverse cultural communities.
• Excellent organizational skills and the ability to manage multiple tasks under pressure.
• A positive, creative mindset aimed at continually improving the international student experience.

Why Join EDU?

• Enjoy unique benefits like paid birthday leave and access to professional development resources.
• Participate in year-round cultural engagement events in a dynamic and supportive environment.
• Experience the convenience of our centrally located Sydney campus with ample public transport links.

Commitment to Diversity & Inclusion:

We value diversity and aim to mirror the multicultural landscape of Australia to serve our students better. We welcome applicants from diverse cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and people of all ages and gender identities.

Next Steps for International Candidates:

To apply, submit your resume and a cover letter that highlights your international education perspective and skills to [email protected] Ensure you have the legal right to live and work in Australia before applying. We will contact shortlisted candidates for further discussions. We eagerly anticipate your application and the possibility of welcoming you to EDU!