Job Opportunities at EDU: A Guide for International Applicants

About EDU

EDU is a renowned ASX-listed tertiary education provider, focusing on Health and Community Services. We pave the way for meaningful careers through top-notch education at our campuses in Sydney, Melbourne, Brisbane, and Adelaide. Our Australian Learning Group (ALG) serves as a VET provider specifically for international students, while the Ikon Institute of Australia (Ikon) offers higher education to both domestic and international students.

About the Role

We are inviting applications for the position of Student Experience Advisor. This crucial role involves offering expert guidance and non-academic support to enhance our students’ educational journeys, both on campus and online. Based at our Sydney campus, you will be the go-to person for various student inquiries, thus significantly contributing to their overall experience.

Key Responsibilities

1. Student Experience:

– Provide timely and precise advice to students on administrative matters both face-to-face and via online platforms (email/Zendesk).
– Act as the primary contact for all non-academic student concerns.
– Manage student inquiries effectively and maintain detailed records.
– Assist with tuition fee processes and issuing student IDs and official documents.
– Facilitate student communications and play an active role in improving student experience and retention.

1. Campus Operations:

– Ensure campuses are well-equipped and maintain a conducive learning environment.
– Help with creating reception and event schedules and ensure classroom compliance.
– Participate in fire warden and first-aid duties.

Education, Experience, and Skills

• At least one year of experience in student services is required.
• A Diploma qualification or higher is preferred.
• Experience with student management systems and CRM tools (such as Zendesk) is beneficial.
• Familiarity with the Higher Education Standards Framework and the National Code for Overseas Students is an advantage.
• Competence in engaging diverse groups through strong communication skills.
• Strong organizational skills with the ability to manage multiple tasks under pressure.
• A creative and proactive approach is essential for improving student experiences.

Why Join Us?

• Enjoy paid birthday leave.
• Access an individual training budget for professional growth.
• Benefit from reward and recognition initiatives.
• Enjoy breakfast supplies on campus and yearlong engagement events.
• Access everyday savings via the Flare app.
• Work in a fun, diverse environment with a convenient CBD location.

Diversity & Inclusion

At EDU, we embrace diversity, reflecting Australian society to best serve our students. We warmly welcome applications from all cultural backgrounds, abilities, and age groups.

Application Advice for International Candidates

• Prepare a resume and cover letter detailing your experience and how you plan to contribute to enhancing the international student experience.
• Familiarize yourself with Australian regulations related to educational services for international students.
• Highlight relevant experiences and cultural competencies that demonstrate your ability to engage with a diverse student body.
• Ensure you meet the visa requirements to live and work in Australia before applying.

Next Steps

To apply, submit your resume and cover letter online or email them to [email protected] Only candidates with the right to work in Australia will be considered. Shortlisted candidates will be contacted directly. We eagerly await your application and the possibility of you joining our team!