Student Engagement Officer at University of Wales, Trinity Saint David

Part-Time Student Engagement Officer (0.4 FTE, 14.8 hours)
Location: Birmingham Campus

The Institute of Inner-City Learning is seeking to appoint a Part-Time Student Engagement Officer at its Birmingham Campus.

**THE ROLE**

As a part of the Student Engagement team, Student Engagement Officers will provide an effective, timely, and supportive service to both Home and International students, ensuring compliance with University regulations and other relevant bodies like UKVI and the Students Loan Company. The role requires availability on Monday and one other day.

Key Responsibilities:

– Serve as the first point of contact for student queries, resolving common issues independently and referring complex cases as needed.
– Work collaboratively with colleagues to maintain a high-quality approach to student support.
– Operate independently, using initiative and self-motivation to meet deadlines.

Main Duties:

– Respond effectively to student concerns and comments.
– Communicate any timetable changes, cancellations, or rescheduled classes to students.
– Establish and maintain efficient student service processes for timely support.
– Plan, manage, and organize re-enrollment for continuing students.
– Implement and monitor the attendance system in compliance with University and UKVI requirements, regularly updating attendance data.
– Maintain accurate attendance records and provide regular reports, identifying students with low attendance.
– Ensure that all student data, including finance-related information, is accurate and up-to-date.

**REQUIREMENTS**

The ideal candidate should have:

– A good level of general education.
– Evidence of delivering high-quality customer service.
– Strong interpersonal and communication skills, effective at all levels.
– Attention to detail.
– Ability to meet tight deadlines and manage workload.
– Proficiency in Microsoft Office and ability to learn new IT packages.
– Teamwork skills and the ability to partner with others.
– High self-motivation and ability to work with minimal supervision.

For further details, including the full Job Description and Person Specification criteria, please refer to the official document.

**BENEFITS**

Our employees receive a comprehensive pay and benefits package, acknowledging their valuable contributions:

– 28 days of annual leave per year (plus 8 bank holidays and 4 University closure days).
– Competitive pay with progression opportunities.
– Membership in the USS pension scheme, offering benefits for you and your family, with a 22% employer contribution.

Please note: The application process does not allow for CV submission. Your application will be evaluated solely based on your responses to the application questions, particularly your Supporting Statement.

**Closing date for applications: 8th October 2024, 11:59 pm**