Torrens University Australia
Interested in Joining Torrens University Australia as a Student Engagement Advisor? Here’s Your Guide from an International Education Perspective:
Who We Are:
At Torrens University Australia, we embrace the spirit of innovation and global impact. As part of the B Corporation community, our commitment is to leverage business for societal good. Our mission is to broaden higher education accessibility, empowering students from diverse backgrounds globally to realize their ambitions. We cultivate an inclusive and dynamic work environment, encouraging boldness, creativity, and collaboration among our team.
About the Role:
The Student Engagement Advisor plays a key role in aiding our diverse student community—including those at Torrens University, Media Design School, and Think Education—in successfully progressing through their studies. The role involves managing outbound and inbound student communications to ensure consistent re-enrolment. Both domestic and international student retention are pivotal, and the role is based in Adelaide, with a flexible, hybrid work arrangement post-probation.
Important Note:
Applicants must have full working rights in Australia. There are no sponsorship opportunities for this role.
Key Responsibilities:
- Engage with domestic and international students through various channels to promote continuous enrolment.
- Deliver top-tier customer service, handling enquiries related to subject selection, withdrawals, and study loads.
- Resolve technical queries related to system and portal access.
- Achieve revenue and retention targets for returning students each trimester.
Ideal Candidate Profile:
- 2 years of experience in Australian higher education, particularly in student recruitment, contact centres, or services.
- Expertise in Salesforce and Microsoft Dynamics is advantageous.
- Strong communication and relationship management skills.
- Ability to thrive in a target-driven environment, working autonomously.
Why Torrens University:
We offer a vibrant, modern work environment at Australia’s fastest-growing university. With over 40,000 alumni across 115 countries and recognition as one of Australia’s most innovative companies, we provide ample opportunities for professional growth and advancement. Our dedication to equality, diversity, and an inclusive workplace includes encouraging applications from Aboriginal and Torres Strait Islander peoples.
What We Offer:
- Free study opportunities in courses related to your role.
- Access to career development and internal mobility.
- Support for personal interests and well-being to enrich your professional life.
Application Process:
We are committed to supporting you throughout the hiring process. If you need more information or assistance, please reach out to our recruitment team at email protected]. For further insights into our values and culture, visit [Torrens University Blog.
We encourage all candidates, including those from international education backgrounds, to apply. Share your experiences and perspectives in your application to contribute to our diverse and dynamic team.
Applications close on Wednesday, 5th March. Make your mark by referencing Job Code: R26287 in your application.
To apply for this job please visit www.seek.com.au.