Student Education & Experience Officer Positions Available:

• 1 x Student Education & Experience Officer (full-time, permanent)
• 2 x Student Education & Experience Officer – International (full-time, 12 months FTC)

About the University of East London (UEL)

UEL was founded in 1898 with a mission to change lives through education. Our focus is on advancing industry careers-first education and providing students with clear pathways to future jobs and opportunities. We are committed to driving diversity in the 5.0 talent pipeline, creating a balanced, inclusive, and green future.

About the Job

As a Student Education & Experience Officer, you will be a crucial member of our team, supporting and improving student continuation, retention, and engagement. You will work alongside colleagues in the School and Professional Services, utilizing data and analytics to identify and develop interventions for students experiencing challenges in their studies. You will liaise directly with students, providing pro-active signposting, support, coaching, and referral to further support services as required.

Your role will include promoting student retention, engagement, and extracurricular activities, helping students adapt quickly to the university environment and to understand expectations associated with academic work at the university level. You will also provide mentoring, advice, and coaching services to students.

About You

We are seeking graduates to join us as Student Education & Experience Officers or Student Education & Experience Officers (International). You will work in our School of Arts and Creative Industries, which is located at our modern, well-connected Docklands and Stratford Campuses. Our team is part of the Student Engagement and Success Unit and Student Services Directorate. We use cutting-edge technology and research to improve progression, retention, and graduate outcomes, which has shown a significant impact on our students’ satisfaction, behavior, and outcomes.

Benefits Package

At UEL, we understand that our benefits package is not only about a salary, but also about the entire package on offer, along with our outstanding work environment and inclusive culture. We offer a competitive salary based on experience, and our benefits package includes:

• 20% pension (4% from you, 16% from us)
• 28 days holiday (including 3 days over Christmas) plus bank holidays
• Hybrid working for most positions and flexible working arrangements
• Shared success bonus of £4,250 pa
• Subsidized gym membership
• 3 times base salary life assurance
• Cashback healthcare scheme
• Wide variety of other generous benefits including discounts on; Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping

Equal Opportunities

UEL is an inclusive equal opportunities employer and is proud of our Equality, Diversity, and Inclusivity achievements, including zero gender pay gap, membership of Stonewall, and Athena Swan awards. We expect all employees to accept our EDI policy and will not tolerate discrimination in any form. We are a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

If you are inspired by our environment and commit to success, we encourage you to apply today and take your career to the next level with UEL!