Job Overview: Student Conversion Advisor at Study Group in Brighton

The role of a Student Conversion Advisor at Study Group is a vital position aimed at supporting international students as they transition to studying abroad. As part of a global network that partners with universities and offers hybrid and face-to-face study programs, your primary responsibility will be to assist students through key steps after they have been offered a place at their chosen study center. From guiding them on pending academic or visa requirements to helping them prepare for travel and accommodation, you’ll play a central role in making their study-abroad experience as seamless as possible.

This position is particularly focused on serving students from Spanish- and Portuguese-speaking regions, so fluency in both languages is essential for success. You will provide personalized advice to the students while working collaboratively with admissions teams and on-campus staff to ensure every student feels supported throughout their journey.

The role is perfect for candidates who thrive on delivering excellent service and have experience in international education systems, visa regulations, and student-facing roles. Your efforts will not only help students achieve their dreams of studying abroad but also contribute to Study Group’s mission of creating brighter futures for students on a global scale.

Advice for Applicants from an International Education Perspective

If you are considering applying for this role, here’s how to stand out:

1. Highlight Your Multilingual and Cultural Skills:

Given the emphasis on serving Spanish- and Portuguese-speaking students, fluency in both languages with strong linguistic accuracy is non-negotiable. If you have additional knowledge of cultural customs or student behavior from Latin American countries, Portugal, or Spain, make sure to emphasize this in your cover letter and interview. This will demonstrate not only your linguistic skills but also your cultural competency, which is key to building rapport with international students.

2. Emphasize Understanding of International Education Systems:

Showcase any experience you have with the education systems in countries like the UK, Ireland, and North America. If you have prior experience explaining academic pathways, admissions processes, or credit systems to international students, mention specific examples where you successfully supported students in navigating these systems.

3. Demonstrate Your Student Visa Expertise:

Knowledge of student visa regulations, such as the UK’s Tier 4 student visa, is required for the role. If you’ve advised students on securing visas or navigating visa-related challenges in the past, describe how your guidance positively impacted their application process. If you’re updating your knowledge, familiarize yourself with the latest rules, as this will position you as a confident and informed advisor.

4. Share Your Experience with Customer Service and Student Support:

Study Group values a customer-service-oriented approach, so be ready to provide examples of how you’ve delivered stellar service in previous roles. Whether it’s resolving a student query efficiently, organizing arrival support workshops, or coaching students through stressful application steps, detail how your approach made a difference.

5. Showcase Your Tech Skills:

Experience in using systems like Salesforce CRM and PureCloud telephony will give you an edge. If you’ve used similar platforms for managing student cases, maintaining communication records, or tracking progress, mention this in your resume. Highlight how your technical skills have helped improve workflow or enhanced the student experience.

6. Highlight Workshop and Event Coordination Skills:

The role involves organizing student arrival workshops and networking events, so if you have experience in logistical planning or hosting cross-cultural events, make this a focal point in your application. Emphasize your ability to engage students, coordinate stakeholders, and ensure smooth event execution.

7. Review Study Group’s Mission and Values:

Study Group is a global leader in providing quality education to international students. Tailor your application to reflect how your skills, passion for education, and commitment to supporting students align with Study Group’s mission of empowering learners through inclusive and innovative education.

How to Apply:

• Tailor Your Application: Customize your resume and cover letter to reflect the key requirements in the job description, specifically focusing on your multilingual skills, international education experience, and customer service expertise. Use examples and metrics when highlighting your achievements.
• Research the Role: Familiarize yourself with Study Group’s programs, its partner universities’ offerings, and its use of platforms like Insendi for digital learning. This effort will help you resonate with the organization’s goals during the application and interview.
• Prepare for the Interview: Be ready to answer scenario-based questions about how you would overcome common international student concerns, such as visa delays, cultural shocks, or financial planning. Highlight your ability to empathize and problem-solve in each situation.
• Show Enthusiasm: Highlight your passion for international education and your commitment to making every student’s journey smooth and successful.

Working as a Student Conversion Advisor at Study Group provides a unique opportunity to directly impact the lives of international students. If you meet the linguistic requirements and have a genuine passion for education, this role could be your pathway to making a global difference