International College of Management, Sydney
Job Opportunity: Student Services Specialist (Reception) at the International College of Management, Sydney (ICMS)
About ICMS
Located in the vibrant Manly and Sydney CBD, the International College of Management, Sydney and its associated brands—International Sport College Australia and Aspire English—are committed to delivering an exceptional educational experience. Our programs equip students with practical skills and academic excellence, ensuring they are ready to excel in the global job market upon graduation.
About the Role
The position of Student Services Specialist (Reception) is instrumental in maintaining efficient operations at our City Campus. You will be the first point of contact for students, staff, and visitors, while also managing various administrative responsibilities such as handling inquiries, coordinating venue bookings, maintaining inventory, facilitating campus maintenance, and supporting campus events. Though primarily based in the City, occasional travel to the Manly campus may be required.
Key Responsibilities:
- Deliver outstanding customer service to students, guests, and staff
- Maintain accurate student records and communication logs
- Efficiently implement policy and procedural requirements
- Provide comprehensive administrative and communicative support throughout the student lifecycle
- Promote the My ICMS app to students and staff
- Offer operational support for events as needed
Candidate Profile:
Ideal candidates should possess:
- Experience in a student-facing or customer service role
- A strong ethical commitment to assisting others
- A Working with Children Check (or willingness to obtain one)
- A First Aid qualification (or willingness to obtain one)
- Valid Australian working rights (Note: Visa sponsorship is not available)
- Proficiency in communicating with individuals from diverse cultural backgrounds
Preferred Skills (Not required but advantageous):
- Familiarity with student administration services
- Ability to quickly learn and adapt to Student Management Systems and governmental portals like PRISMS
- Proficiency in Spanish
- Understanding of tertiary education regulatory frameworks (e.g., ESOS, TEQSA HE Standards)
Application Process for International Candidates:
If you are applying from an international perspective, please ensure that you have existing Australian working rights, as visa sponsorship is not provided.
- Prepare a detailed CV highlighting your relevant experience and a tailored cover letter specifying your interest in either the Full-time or Part-time role.
- Submit your application as soon as possible, as applications are assessed upon receipt.
- Understand that our Institution values diversity and inclusivity, aiming for a discrimination-free environment that respects social and cultural diversity.
Current ICMS Employees
Please apply through the ELMO platform under Careers/Internal Vacancies.
Join ICMS and contribute to a culturally rich and dynamic educational environment while advancing your career in a globally recognized institution. We look forward to receiving your application, which should demonstrate how your international perspective and skills can enhance our student services
To apply for this job please visit www.seek.com.au.