### The Role

The appointed individual will be accountable for developing and managing the day-to-day operations of a proactive Student Advice service, collaborating closely with the Senior Student Advisor (Money & Funding). Key responsibilities include handling specialized case work related to international students, their Student visas, Fee Status assessments, and other matters affecting their right to study at UWL and their overall experience in London (including eVisas, digital statuses, and the EU Settlement Scheme, as well as accommodation and financial issues). While core knowledge of Student visas is crucial, familiarity with other visa routes like the Graduate Route, Skilled Worker, and Youth Mobility Scheme visas will be advantageous, especially during webinars on post-study immigration options co-hosted with our Careers Service. Additionally, you will support Student Advisors with complex cases and student inquiries, leveraging your expertise to suggest effective solutions.

The role also entails working with the Head of Student Money & Immigration Advice to develop initiatives aimed at improving communication and fostering engagement with the student community, Schools/Colleges, and Central Services departments. This will help enhance the understanding and utilization of the services provided by the team and Student Services as a whole.

Flexibility in working hours is essential as the role occasionally requires weekend and evening coverage. While primarily based at our St. Mary’s Road campus, the position involves providing cover at our Brentford site once or twice a week.

### The Person

We are seeking a Senior Student Advisor who is self-motivated, proactive, and highly organized, with demonstrated capability in team management and supervision. The ideal candidate should excel in handling conflicting priorities and working within tight deadlines.

Exceptional administrative and time management skills are essential, alongside a proven ability to manage and supervise a team. You must possess excellent interpersonal, communication, advocacy, and customer service skills, with substantial case work experience and the ability to collaborate effectively with both students and staff.

Experience in higher education is required, along with extensive knowledge of UKVI regulations and immigration rules related to the Student visa route. Proficiency in IT is also crucial, as you will need to use IT systems to record and report a variety of confidential matters within Student Services. A flexible approach to work is a key requirement for this role.

### How to Apply

To apply, click on “Apply Online” and complete the application form. More details about the application process are available [here](https://jobs.uwl.ac.uk/display.aspx?id=1253&pid=0).

Please refrain from using AI tools like ChatGPT when completing your application. For assistance with the application process, contact hr.recruitment@uwl.ac.uk.

Interviews are scheduled for the week commencing 16/09/2024.

For informal inquiries about the position, please contact Alan Shannon-Smith, Head of Student Advice and Immigration, at alan.shannon-smith@uwl.ac.uk.

### Additional Information

Candidates must demonstrate their eligibility to work in the UK under the Immigration, Asylum and Nationality Act 2006.

This position does not meet the University criteria for Skilled Worker sponsorship and is not available for UWL students.

Please note that appointments within a grade are typically made at the minimum point.

Previous applicants need not apply