Senior Prospective Student Advisor Job in South Melbourne, Melbourne VIC

Photography Studies College (PSC) is a renowned tertiary photography college located in the heart of South Melbourne’s vibrant arts and cultural scene. With a history of 50 years, PSC has established itself as a leading institution in providing specialized and innovative photography education. Our graduates consistently achieve excellence, thanks to our high caliber programs and the supportive environment we provide for students to explore their creativity and express their unique perspectives.

As a dual sector provider, PSC offers a range of courses in higher education, vocational education, and certification levels, as well as short courses. Our curriculum has been developed with industry expertise gained from our extensive experience as a pioneering photographic educator.

We are currently seeking a Senior Prospective Student Advisor who will play a pivotal role in driving student enrollments across all PSC courses. This sales-focused position involves engaging with leads from various channels and guiding potential students through the enrollment process. You will be responsible for managing and providing guidance to a Prospective Student Advisor.

In this role, you will proactively respond to leads and inquiries through outbound phone calls, email, social media, web chat, and in-person interactions, with the aim of achieving enrollment targets. You will effectively manage the lead pipeline using the CRM HubSpot, ensuring that leads receive accurate and timely information about PSC courses and events. Your consultative sales skills, including active listening, relationship building, problem-solving, and solution creation, will enable you to provide a guided journey for leads and prospective students.

You will assist leads with the application and enrollment process, create engaging communications such as EDMs, emails, and templates to maximize engagement, and analyze leads and enrollment data to identify trends for future marketing strategies. Additionally, you will deliver compelling presentations to diverse audiences, participate in PSC events, liaise with secondary schools and stakeholders, collaborate with colleagues in Student Services and the Academic Team, and provide timely reports to senior staff.

We are seeking a professional who shares our passion for education, customer service excellence, and achieving goals. You should possess strong sales skills, customer service skills, and experience working towards KPIs and targets. A relevant tertiary qualification or equivalent experience, commitment to high-quality customer service, computer literacy, and strong time management and organizational skills are essential. You should be self-motivated, able to work in a positive team environment, follow procedures, and have excellent interpersonal and communication skills. Experience in supervising direct reports is desirable.

If you are passionate about education, building relationships, and helping students achieve their goals, please submit your CV and a one-page cover letter addressing the key criteria. We look forward to considering your application