Senior International Operations Manager at University Of The Arts London

Job Description: Senior International Operations Manager

About the Role

This pivotal position at the University of the Arts London (UAL) offers an exciting opportunity to shape the future of international education within the Study Abroad and Preparation Programmes (SAPP). As the Senior International Operations Manager, you will play a crucial role in managing and enhancing the student experience for international participants from initial enquiry through to course completion. Your efforts will support the transition of students onto various UAL courses and enhance their academic journey, particularly through specialized programs such as pre-sessional English language courses, preparation for bachelor’s degrees, and study abroad initiatives.

Key Responsibilities

• Leadership & Management: Guide the SAPP Operations team in delivering exceptional, customer-focused support to applicants, students, partners, and staff.
• Process Enhancement: Identify and implement strategies to improve operational efficiency and scalability.
• Resource Management: Effectively oversee resources and tasks to maintain high service standards that accommodate growing demand.
• Data Development: Lead the creation of data-driven products to support strategic and operational goals within SAPP.

Candidate Profile

We seek an enthusiastic and committed leader with a strong academic background, ideally holding a first-class degree or equivalent professional experience. Applicants should demonstrate comprehensive knowledge of the international student journey into higher education, particularly in English language development programs. Insight into the needs and motivations of study abroad students is crucial. Strong organizational, management, and communication skills are essential, along with the ability to establish and maintain professional networks.

Advice for International Applicants

To successfully apply for this role, international applicants should consider the following tips:

• Highlight Global Experience: Emphasize any past experience you have in international education settings. Familiarize yourself with diverse cultural perspectives to show your understanding of the global education landscape.
• Showcase Communication Skills: Demonstrating proficiency in English and any additional languages will be advantageous. Highlight any experience managing multicultural teams or working in diverse environments.
• Understand UAL’s Vision: Research UAL’s mission and its emphasis on creativity and cultural diversity. Tailor your application to reflect how your professional journey aligns with UAL’s commitment to diversity and creativity.
• Demonstrate Strategic Thinking: Provide examples of how you have previously improved operational processes, particularly in educational environments. Discuss any innovative solutions you’ve implemented to enhance student experiences.

Why UAL?

Established in 1842, UAL fosters a vibrant community of creative thinkers and practitioners. Located in London, the university is a hub for exchanging ideas and cultural insights. UAL influences learning, culture, industry, and society globally, offering diverse and inclusive educational opportunities.

Application Process

Interested applicants should apply by clicking the ‘Apply’ button and submit the required materials by the closing date of 21st February 2025, 23:55. UAL prides itself on fostering an inclusive environment and encourages applications from all backgrounds, ensuring everyone can work and learn to their full potential. Flexible working arrangements and extensive support networks are part of our commitment to staff well-being and career success