NIET Education Group is a rapidly growing collection of renowned vocational colleges (Charlton Brown and National Institute of Education and Technology) with an international focus in Australia. With over 35,000 graduates worldwide and 250+ pathways to Australia’s biggest universities, we’re looking for new team members based in QLD to continue our expansion. This is a full-time position, and you’ll be a vital point of contact for our Education Agents. You’ll need to provide top-notch customer service, understand agent needs, and communicate effectively with both international students and agents. You must be knowledgeable about RTO and CRICOS regulatory requirements and have at least 2 years of experience in the education industry. YOUR RESPONSIBILITIES INCLUDE: – Providing ongoing support, service, and training to our existing agent network – Sourcing, appointing, and training new agents – Implementing successful sales strategies and achieving sales targets – Coordinating acquisition marketing initiatives to achieve sales and pipeline targets – Conducting market research and providing reports and recommendations to the Marketing Manager – Preparing marketing reports and materials such as performance reports, course information, brochures, flyers, and website content – Responding to sales inquiries via phone, email, and in-person – Coordinating with other departments to provide solutions and support for individual cases – Managing the team and coordinating campus operations ESSENTIAL CRITERIA: – 2+ years of experience in international education sales and marketing role – Fluent in English, and additional language skills preferred – Focused on customer satisfaction with the ability to communicate and consult with stakeholders in a cross-cultural environment – Problem-solving skills with the ability to find appropriate solutions – Strong empathy for agents and students from diverse cultural backgrounds – High motivation and strong work ethic – Organizational skills and deadline-driven – Effective conflict resolution skills – Excellent interpersonal skills, punctuality, and professional appearance.