OGS Customer Service and Operations Assistant

OGS Customer Service and Operations Assistant

About the Opportunity

JOB SUMMARY:

Under the supervision of the Associate Director of International Student Services (Canada), the OGS Customer Service and Operations Assistant (CSOPS-OGS Canada) helps the OGS Canada workforce by offering customer support, operational/logistics and administrative help to the OGS Canada workforce. Responsibilities embody however will not be restricted to, offering help for in-person and on-line occasions and actions organized and hosted by OGS Canada, together with working with Toronto and Vancouver Campus Operations and Marketing groups to offer technical help in reserving, and establishing bodily house, or creating on-line conferences together with working with the Marketing workforce to make sure promotional collateral is branded appropriated, and invitation and registration lists are up to date and monitored. Additionally, the CSOPS will present help for pupil workers aiding with their onboarding and ongoing coaching. The CSOPS will preserve updated recordsdata and types on research allow monitoring, and doc assortment and storage. They will liaise with the campus Arrivals Team to offer help and steering to worldwide college students arriving to review at a Canadian Campus and will replace and preserve present course of paperwork and workflow charts and monitor and replace the OGS Canada webpages as insurance policies and processes change.

The CSOPS will work intently with the Campus Operations and Student Affairs groups to make sure that the various wants and cultures of our worldwide college students are supported and celebrated with acceptable actions and occasions to contribute to the event of an engaged and energetic worldwide pupil neighborhood on the Canadian campuses. The CSOPS will help in growing and sustaining worldwide pupil providers on the Vancouver and Toronto campus location, together with collaborating in orientations, info periods, and help providers. Additionally, as a member of the Office of Global Services workforce, this function will talk and coordinate to offer help to different departments at different Northeastern campus areas relating to campus coordination and common inquiries.

RESPONSIBILITIES INCLUDE:

• Responsible for preliminary pupil consumption processing and check-in procedures.
• Assist in organizing logistics for orientation packages for preliminary and transferring worldwide college students.
• Monitoring worldwide college students’ paperwork and making certain that paperwork and letters are uploaded to the suitable digital platform
• Provide help and supervision to half time pupil workers, together with taking part in an energetic function of their onboarding and coaching, monitoring work and offering suggestions
• Monitor and preserve types and spreadsheets for the aim of monitoring college students research allow utility development, arrival, transfers, and different inside monitoring strategies
• Provide help for the cultural transition and expertise for worldwide college students, and ongoing engagement of scholars for profitable efficiency, in partnership with pupil providers workers and educational areas.
• Refer college students on to different areas for service the place required
• Complete administrative duties associated to the upkeep of pupil recordsdata, worldwide communications, supporting OGS workforce
• Provide logistical help for occasions and actions organized to help worldwide pupil retention, success, integration and engagement.

MINIMUM QUALIFICATIONS:

• Minimum of three years of formal expertise in organizing actions and occasions for worldwide college students
• Experience offering service to newcomers to Canada in educational or settlement providers
• Demonstrated intercultural competence
• Bachelor’s diploma required
• Exceptional stage of consideration to particulars, customer support,
• High stage of interpersonal and communication expertise, demonstrated intercultural competence and superior writing expertise
• 2-3 years of expertise performing administrative duties, proficient with MS Office merchandise and pupil studying platforms, sustaining web site content material,

PREFERRED QUALIFICATIONS:

• Fluency in different languages.
• Experience dwelling or working overseas.
• Experience with Salesforce, Banner, Canvass

Position Type

General Administration

Additional Information

Northeastern University considers elements comparable to candidate work expertise, schooling and expertise when extending a proposal.

Northeastern has a complete advantages package deal for profit eligible staff. This consists of medical, imaginative and prescient, dental, paid break day, tuition help, wellness & life, retirement- in addition to commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for extra info.

Northeastern University is an equal alternative employer, searching for to recruit and help a broadly various neighborhood of college and workers. Northeastern values and celebrates variety in all its types and strives to foster an inclusive tradition constructed on respect that affirms inter-group relations and builds cohesion.

All certified candidates are inspired to use and will obtain consideration for employment with out regard to race, faith, colour, nationwide origin, age, intercourse, sexual orientation, incapacity standing, or some other attribute protected by relevant regulation.

To be taught extra about Northeastern University’s dedication and help of variety and inclusion, please see www.northeastern.edu/diversity.

To apply, go to https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Toronto-ON-Canada/OGS-Customer-Service-and-Operations-Assistant_R113008

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