Officer Job in Melbourne at Swinburne University – SEEK

Advice for International Applicants for the StudentHQ Officer (Retention) Position at Swinburne University

About the Role
As a StudentHQ Officer (Retention) at Swinburne University, you’ll have the unique opportunity to impact student success through exceptional customer service. You’ll engage with students, staff, and the public across Swinburne campuses, providing vital support for student enrolment, academic progress, and more. This position is perfect for someone who excels in fast-paced environments and is driven by a passion for student-centric service.

International Applicant Guidance
If you have international education experience or are an international graduate, your perspective and skills are valuable for this role. Here’s how you can present yourself effectively:

1. Highlight Customer Service Skills: Demonstrate your ability to provide outstanding customer service, regardless of cultural or linguistic barriers. Experience in multi-cultural settings is a plus.

1. Showcase Administrative Expertise: Mention any relevant experience in administrative roles, particularly those involving support services in educational environments, which are similar to those in the tertiary sector.

1. Educational and Work Experience: Ensure your qualifications align with the position requirements. International diplomas and certificates are acceptable if equivalent to local standards. Work experiences in international institutions can be an advantage.

1. Cultural Adaptability: Stress your ability to adapt to different cultural and educational systems. Describe past experiences where you successfully navigated these challenges, particularly in a higher education setting.

1. Communication Skills: Effective communication is crucial. Mention any experience with language diversity, demonstrating your ability to communicate clearly and empathetically across language barriers.

How to Apply
Submit both your CV and a cover letter. In your cover letter, specifically address your suitability for the role, focusing on the points mentioned above. Remember, Swinburne values diversity and is committed to inclusive employment practices, so emphasize any experiences or skills that showcase your ability to contribute to an inclusive university environment.

For more details, access the Position Description at Swinburne’s Jobs website. Note that applications close on Monday, 24 February 2025, at 11:00 PM.

If you encounter any technical difficulties during your application or require any adjustments due to a disability, contact the Swinburne Talent Acquisition Team or request reasonable adjustments as necessary.

Swinburne encourages international graduates to apply, reflecting its commitment to enhancing global perspectives within its workforce. Use this opportunity to showcase how your international background can contribute uniquely to the team’s success.

As a Circle Back Initiative Employer, Swinburne commits to responding to every applicant, ensuring you’re kept informed throughout the application process.

Best of luck with your application!