About ARU:

ARU is a global university dedicated to transforming lives through innovative, inclusive, and entrepreneurial education and research. We rank among the top 350 institutions in the 2022 Times Higher Education World University Rankings. Our research institutes and faculties bridge scientific, technical, and creative fields, delivering impactful research that addresses pressing issues and makes a real difference to communities. Recognized for academic excellence, 16 of our research areas have been assessed as world-leading. Our pioneering work in music therapy earned us the prestigious Queen’s Anniversary Prize in 2021.

About the Role:

As a key member of our International Office, the International Support Officer plays a vital role in enhancing the student experience for our international students. Based at our Cambridge campus, you will handle general inquiries, provide advice to current international students, organize student activities, and offer administrative support to the International Office. This customer-facing role involves daily interaction with international students in person and online, ensuring a high-quality student experience for both current and future students.

To be successful in this role, you should hold Two A levels or a vocational qualification at NVQ level 3 or equivalent. Excellent customer service and communication skills are essential, and previous experience working with international students in a college or university setting would be advantageous.

If you have any informal inquiries, please reach out to Caroline Shanahan, Head of International Student Advice, at caroline.shanahan@aru.ac.uk.

For more information about opportunities to work with us, visit https://aru.ac.uk/about-us/working-here.

At ARU, we foster an agile working culture and offer a wide range of benefits, including generous holiday entitlement, occupational pension schemes, training and development opportunities, a travel-to-work scheme, and a competitive relocation package. Explore our benefits page for full details.

Our commitment to safeguarding and promoting the welfare of our staff and students is paramount, and we expect all staff members to share this commitment.

ARU values diversity and welcomes applications from all sections of the community.

We are committed to being inclusive and open to discussing flexible working arrangements.

All employees must be eligible to live and work in the UK.

This position does not meet the criteria for sponsorship under the Skilled Worker Route, according to the UK Government’s immigration points-based system.

Guidance Notes:

To view the list of key requirements, please download the Job Description and Person Specification. When applying for this role, please demonstrate how your skills and experience align with the criteria in the person specification.