Job Title: International Student Support Officer (Part-Time)
Location: University of Birmingham
Salary: £29,647-£30,554 (pro rata for part-time, with progression up to £35,388)
Hours: 17.5 hours per week (over 2.5 days, part-time or job share)

Overview of the Role
The International Student Support Officer plays a key role in ensuring the University of Birmingham continues to deliver an exceptional experience to its international students while maintaining compliance with UK Home Office regulations. This is a part-time position aimed at assisting international students and applicants, with a focus on visa support, pre-arrival preparation, and in-country visa extension activities.

The successful candidate will join the International Student Team (IST) and work closely with the Birmingham International Academy to enhance the student journey, covering pre-arrival assistance, visa compliance, and early student experiences. A cornerstone of this role is promoting the “Birmingham Experience,” ensuring students feel supported and welcome throughout their academic journey.

Additionally, the role requires involvement in workshops, webinars, and other activities supporting international applicants before their arrival at the university. The position also carries the responsibility of ensuring the University meets relevant Immigration Rules and adheres to its obligations as a Home Office-approved Student Sponsor.

This dynamic role demands strong planning, organizational and administrative skills, attention to detail, and cultural sensitivity in a highly customer-focused environment.

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Advice for Applicants – From an International Perspective

For candidates with experience or interest in supporting international education, this role provides an exciting opportunity to contribute directly to enhancing the experience of global students at one of the UK’s leading universities. Here’s how to approach your application:

1. Highlight Relevant Experience

Showcase your professional and personal experience in working with international communities, either in education, customer service, or a compliance-focused role. Specific knowledge or skills related to international student needs, immigration policies, or cross-cultural environments will strengthen your application.

2. Emphasize Communication Skills

As this role involves delivering information to students and collaborating with various teams, it’s crucial to demonstrate strong communication skills. Describe specific examples of how you’ve managed to convey complex information clearly to diverse audiences. Any experience hosting webinars, training sessions, or face-to-face support for multicultural groups will be valuable.

3. Cultural Awareness and Sensitivity

Working with students from around the globe requires an appreciation of cultural differences and sensitivities. Highlight any intercultural experiences you’ve had, whether through work, travel, or other engagements. Explain how these experiences have helped you build rapport with international communities.

4. Immigration or Visa Experience

While prior knowledge of UK immigration policies is not mandatory (as training is provided), familiarity with visa processes or similar regulatory roles will give you a head start. If you’re new to this area, focus on your capacity to learn, adapt, and apply regulatory frameworks effectively.

5. Focus on Organizational Skills

The role requires proactive planning and delivery of events, resources, and activities. Providing examples of how you’ve managed projects or administrative tasks efficiently in fast-paced or high-pressure environments will be crucial. Experience using IT systems for administration and communication is also a plus.

6. Educational Background and Training

While the position requires A-Level qualifications or equivalent professional experience, ensure you highlight any qualifications or certifications that demonstrate your ability to fulfill the responsibilities outlined. If you have additional training (e.g., in compliance, education, customer service, or cultural competence), mention how that supports this role.

7. Understand the International Student Experience

If you have personal experience, such as being an international student or working with them, draw on this to demonstrate empathy and understanding of their needs. Ensure your application conveys your passion for improving student experiences and supporting their journey at a global institution.

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How to Apply
To apply, visit the University of Birmingham’s career website and complete an electronic application by clicking the “Apply” button. Provide detailed examples that match the job description, specifically addressing how you meet the main duties and the person specification. Tailor your CV and cover letter to reflect your expertise and enthusiasm for the role.

If you have questions or require more information about the role, you are encouraged to contact Nazia Shamahoon (n.shamahoon@bham.ac.uk) for informal enquiries.

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Closing Notes
This position offers an excellent opportunity to work in a leading institution where your contributions will directly impact the lives of international students. The University of Birmingham values diversity and inclusivity and is open to discussions about flexible working options, ensuring the role accommodates different needs and lifestyles.