Job Title: International Student Support Assistant (Part-Time)

Working Hours: 25 hours per week (working pattern to be agreed)

Location: Students Union Building – Level 6, Western Bank, Broomhall, Sheffield S10 2TG (Hybrid)

Are you enthusiastic about supporting international students and ensuring they have a positive student experience? If so, we have a new opportunity within our International Student Support, Advice & Compliance (ISSAC) team that may be perfect for you.

The ISSAC team, consisting of 11 staff members in the Student Experience and Support section, is responsible for assisting our international students (approximately 10,000) with visa and immigration queries and plays a vital role in complying with UKVI legislation.

We are seeking an individual who is passionate about delivering exceptional service while adhering to the necessary procedures and legislation. This role offers the chance to develop a wide range of skills and knowledge through handling diverse responsibilities.

As a key member of the ISSAC team, you will support our efforts to provide excellent service to our students. Your responsibilities will include administrative tasks, serving as a point of contact for student and staff enquiries, and providing overall assistance to the team.

This position also presents opportunities for you to expand your expertise in various areas of our section, such as implementing visa compliance processes and assisting students with immigration-related questions. Strong attention to detail, effective communication skills, cultural awareness and sensitivity, and the ability to find appropriate solutions in a fast-paced environment are essential for success in this role.

What we offer:

– 38 days of annual leave (inclusive of closure days and Bank Holidays), with the option to purchase up to ten additional days
– Up to 5 days of paid time off for emergency caring responsibilities
– A commitment to work-life balance, including flexible working options and hybrid working when possible
– A highly competitive pension scheme
– Discounts at participating shops and cinemas, along with a cycle to work scheme
– Support and commitment to your professional development through programs, learning modules, and mentoring schemes
– An inclusive and diverse workplace
– Support for your well-being, including confidential emotional support, assistance for those undergoing menopause, fertility treatment, or having a baby, paid leave for IVF treatment, and more.

For more information, visit www.sheffield.ac.uk/jobs/benefits.

We are dedicated to exploring flexible working arrangements that benefit both individuals and the University. We strive to build teams that encompass individuals from diverse heritages and lifestyles worldwide, as we believe that diversity in all forms contributes to greater impact in research, teaching, and the student experience.

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