Edutemps Pty Ltd
International Education Perspective: How to Apply for the Role of Head of Student Services
The Company
Our client is a renowned leader in online education, dedicated to transforming the academic and career trajectories of students from diverse global backgrounds. Their commitment to educational excellence, international mentorship, and student achievement creates a nurturing environment where learners are equipped to thrive in a global context.
The Role
As Head of Student Services, you will be entrusted with a pivotal leadership role, fostering student support strategies and enhancing engagement and retention on an international scale. Reporting to senior leadership, you will guide a team towards implementing adaptable student support programs and crafting initiatives that champion global student success and well-being. Your strategic, data-driven approach will be key in shaping global student engagement strategies while building robust relationships with international students, faculty, and industry mentors.
Key Responsibilities
- Lead and develop a diverse Student Services team, geared towards supporting a global student body.
- Design and implement scalable workflows that adapt to the needs of international students, enhancing operational efficiency across different regions.
- Develop and execute global student engagement and retention strategies to bolster satisfaction and success across cultures and countries.
- Oversee international student lifecycle programs, ensuring a seamless journey from initial engagement through to career readiness.
- Utilize data-driven insights to optimize support services worldwide, identifying opportunities for cross-cultural improvements.
- Foster strong international relationships with stakeholders, including industry mentors and academic teams.
- Ensure compliance with global regulatory standards and best practices in student support.
- Represent Student Services in varied cultural settings, participating in executive meetings, institutional committees, and international advisory boards.
The Successful Candidate
- Demonstrated experience in student services leadership, particularly within an online education platform catering to international students.
- Exceptional leadership and team management skills, with a focus on international process improvements.
- Proven ability to develop and implement engagement and retention strategies across diverse cultural contexts.
- Data-driven approach to understanding the varied needs of international students and evaluating program success.
- Strong interpersonal communication and collaboration skills, with a cross-cultural focus.
- Background in student counselling, academic advising, or global communication.
- Commitment to international Fair Work practices, Equal Employment Opportunity (EEO), and global Work Health & Safety (WH&S) principles.
Apply Now
If you’re excited about leveraging your skills to make an impact on a global scale, we encourage you to apply! To discuss your fit for this international role, please submit your resume by clicking the ‘Apply Now’ button. Note that only those shortlisted will be contacted for further discussions.
Edutemps is a specialist recruitment agency offering comprehensive business solutions in staffing, compliance, learning design, and professional development tailored for education organizations worldwide
To apply for this job please visit www.seek.com.au.