Job Summary

If you wish to play a significant role in recruiting a diverse student body that will thrive at one of the top 10 universities globally, we would like to hear from you.

We are seeking a leader who will oversee all operational processes pertaining to student admissions across all study levels. This includes managing the central admissions team, as well as developing robust admissions policies.

You should be a forward-thinking individual who comprehends the current challenges faced by the higher education sector. You will work closely with Admissions Tutors from various departments and professional staff to devise innovative solutions that will future-proof the university’s admissions approach.

Imperial is a one-of-a-kind university in the UK that exclusively specializes in science, engineering, medicine, and business.

Located at our South Kensington Campus (with the option of hybrid working), you will get the opportunity to collaborate with leading academics who are world-class experts in their respective fields. Joining our team at this exciting time will involve engaging in new initiatives such as implementing a new university-wide admissions and CRM platform, as well as shaping the vision and ambition for the next two decades.

If you possess substantial experience in building admissions programs and are committed to providing exceptional customer service while promoting diversity and inclusion at every level, you may be the ideal candidate we are looking for.

Duties and Responsibilities

This role requires the ability to work independently in a fast-paced environment with changing priorities and responsibilities. Furthermore, your duties and responsibilities will include:

• Leading, developing, and training a team of central admissions experts.
• Utilizing data, best practices, and innovative strategies to streamline and enhance the application process.
• Making strategic and operational decisions to ensure efficient and student-centered admissions processes.
• Maintaining in-depth knowledge of internal and external policies, as well as the recruitment priorities of our faculties and departments.
• Leading the development of admissions policies.
• Offering authoritative advice to internal stakeholders and collaborating with them to implement admissions processes that prioritize students.
• Leading continuous process improvement efforts that align with policy, procedure, and Imperial’s objectives related to diversification and applicant experience.
• Ensuring the delivery of exceptional front-line services.
• Developing high-quality management information and reports.

Essential Requirements

• Hold a Bachelor’s degree or possess equivalent professional experience.
• Demonstrated experience in leadership roles.
• Experience in managing record and information systems within a university or similar institution.
• Thorough understanding of the university admissions process and policy/regulatory issues.
• A track record of achieving measurable results in a fast-paced environment.
• Dedication to providing exceptional customer service with a continuous focus on improvement.
• Effective verbal, written, and interpersonal communication skills.
• Strong ability to empower others.
• Ability to handle multiple database systems.
• Capability to train and support other staff members, delivering feedback with tact and diplomacy.
• Excellent quantitative, analytical, and reporting skills.
• Demonstrable evidence of strategic thinking and problem-solving abilities.

Further Information

If you have any questions about the role, please contact Lizzie Burrows, Director of Marketing, Recruitment, and Admissions, at e.burrows@imperial.ac.uk.

The possibility of hybrid working will be considered for this role, with the post-holder expected to work on-site for at least 40% of their time, and potentially up to 60% or more. The option for hybrid working will be discussed during the interview.

Closing date: 11:59 pm 06/08/2023