Job Description Global Operations Officer – English.pdf
Job Description Global Operations Officer – Welsh.pdf
Application closing date: 01/08/2023
Location: Llandaff Campus
Contractual hours: 37
Job category/type: Admin/Managerial
Job description
The opportunity
The Global Operations Officer will have significant input to the operational function of the Global Engagement Directorate. The Global Engagement Directorate is responsible for the international student welfare and academic study skills support, student immigration compliance, student/staff international mobility, as well as the University’s transnational education partnerships and global strategic partnerships.
Main duties will include:
- Manage all processes relating to the US Federal Direct Student Loan applications to the University, developing policies and procedures to ensure Global Engagement Directorate and other Units (e.g. Finance) are compliant with US Department of Education requirements, and compliant with annual audit requirements.
- Manage all processes relating to the US private loan applications such as Sallie Mae; liaising with external stakeholders such as Western Union to ensure compliance with its processes. Provide guidance and advice to current and prospective students, Schools and Units in relation to US Federal Loans and US private loans such as Sallie Mae and, in doing so, growing the US student market to the University.
- Manage all processes relating to the provision of agent contracts and due diligence reviews in this respect. Undertaking annual review of agent performance and make recommendations to Global Engagement Management Team and Regional Managers within the Marketing, Communication and Student Recruitment Directorate.
- Manage all processes relating to invoicing overseas government ministries for sponsored students, chasing payments to ensure full compliance with the University’s financial regulations and ensuring income is received in a timely manner. Liaise with the University Finance Department to coordinate sponsored student finances efficiently, managing any procedural or financial disagreements to ensure equitable outcome, to safeguard key overseas education ministries and government relationships.
What we are looking for
- Educated to degree level in any field or discipline or significant relevant experience.
- Excellent understanding of general administrative procedures and processes.
- Working knowledge of US Federal Loan scheme and US Private loans such as Sallie Mae.
- Ability to prioritise and organise administrative operations to ensure deadlines are met with accuracy.
- Ability to develop operational procedures, policies and practise and generate new ideas and suggestions for procedural improvement.
- Ability to understand and apply complex rules and regulations.
- Ability to effectively communicate and represent the unit at all levels.
- Ability to work efficiently and accurately under pressure.
- Ability to analyse and interpret quantitative and financial data.
- Excellent attention to detail.
- Ability to use a wide variety of IT packages with high competency with Microsoft Office Packages.
- Experience of working in Higher Education in an administrative role.
- Experience of working with international stakeholders in the UK and worldwide.
- A flexible approach to working hours when required.
- Willingness to undertake local and national travel.
Why join Cardiff Metropolitan University?
In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.
Our Global Engagement team has a strong reputation for delivering high quality and impactful services to enable an excellent experience for both students and staff. We believe our employees are our biggest asset and we see investing in talent as vital to sustainable growth and success. We are therefore committed to improving and developing our colleagues and offer a wide range of personal and professional development opportunities including internal training courses, UK networking events and overseas staff exchanges.
We are a values-based University. We are proud of our culture and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support each other, we are kind to one another, and we are one team; we are One Cardiff Met. We encourage and embrace inclusion that enables everyone to feel respected and able to perform at their best.
Further information regarding our Global Engagement work can be found here: https://www.cardiffmet.ac.uk/international/Pages/default.aspx
In addition, the University offers highly competitive terms and conditions including:
- Annual leave of 25 days, rising to 30 days after 1 years’ service plus 12 bank holiday / concessionary days (pro rata if part time).
- Membership of the Local Government Pension Scheme with generous contributions.
- Flexible and remote working opportunities.
- Excellent family friendly policies.
- Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
- Access to all library facilities.
- Salary sacrifice schemes including cycle to work.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
If you would like to talk with us about this opportunity please contact Jael Rav-On, Global Outreach and Operations Manager, at jrav-on@cardiffmet.ac.uk
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.
Further information
Please read our Candidate Pack or visit our staff recruitment website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.
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