Job Overview

Aston University is a world-renowned institution committed to creating opportunities for collaboration and innovation on a global scale. The university has achieved significant milestones in building its international community and enhancing its appeal to students from diverse markets. One role central to this mission is the position of Global Operations Officer, which plays a vital part in ensuring the smooth delivery of processes, projects, and infrastructure for international student recruitment and partnerships.

As part of the established Global Operations team, this role involves supporting sector-leading sales process infrastructure, managing scholarships and sponsorship relations, contributing to the implementation of CRM (Customer Relationship Management) systems, and handling the day-to-day office operations that drive the university’s global engagement. The position demands a candidate who is passionate about international education, has a strong customer-focus, and thrives in creating efficient operations and partnerships.

Who Should Apply?

This role is ideal for individuals who have demonstrated experience in building relationships, delivering projects, and managing efficient administrative processes in a diverse organization. While experience in the international education sector is advantageous, those with a related background in stakeholder management or project delivery are also highly encouraged to apply.

To succeed in this role, you need to have:

• A degree-level education.
• Exceptional interpersonal and communication skills to manage relationships with a broad range of internal and external stakeholders.
• Proven ability to coordinate projects or events, balancing deadlines and priorities.
• A keen eye for detail and an ability to maintain accuracy and efficiency in a fast-paced environment.
• A collaborative mindset as a team player with the ability to work across departments (e.g., Marketing, Recruitment & Communications, and other university teams).

Equally important is your understanding of the necessity of delivering a consistent, high-quality experience for international students and stakeholders through well-organized processes.

Advice for Applicants from an International Education Perspective

1. Highlight Your Skills in Cross-Cultural Communication: Since the role is part of Aston’s global strategy, any experience you have in working with international teams or stakeholders will be highly valuable. Showcase your ability to navigate cultural differences and foster relationships in a multicultural environment.

1. Emphasize Your Process-Driven Mindset: The university is keen to deliver a customer-centric approach, so make sure to demonstrate your skills in streamlining workflows, implementing efficient systems, or enhancing operational processes. If you’ve worked on projects like managing scholarships, sponsorships, or implementing CRM tools, provide specific examples of your success.

1. Tailor Your Application to Fit the Role: This position seeks someone who thrives in a team setting and is keenly aware of the nuances of international student recruitment. Use your application to emphasize how your expertise aligns with these goals. Avoid submitting CVs, as the university uses an anonymous shortlisting process, and provide detailed, role-specific responses in the required format.

1. Showcase Event or Project Management Experience: If you’ve organized events or managed major projects, especially in an educational context, be sure to highlight this. International education demands flexibility, strong planning skills, and attention to detail-exactly the traits Aston University seeks in this role.

1. Demonstrate a Passion for International Education: Aston University values global connection, so any experiences you’ve had with studying, working, or living abroad-or knowledge of the international student journey-should be mentioned. This will help demonstrate your understanding of the challenges and opportunities in the international education sector.

How to Apply

Aston University is committed to equality, diversity, and inclusion, so the application process is designed to ensure fairness. Here’s how you can prepare your application:

• Complete the specific application form provided (CVs will not be considered). Ensure your responses to the application questions are comprehensive and tailored to the role.
• Since the process is anonymous, exclude personal details (e.g., your name, contact information, and address) from your application to allow for unbiased shortlisting.
• Prepare to discuss your relevant experience and give specific examples during the interview process.

For further insights or questions about the position, you might want to contact Jonathan Choi at j.choi@aston.ac.uk. Additionally, take advantage of resources on Aston University’s inclusivity and equality strategies if you require support during the application process.

Final Notes

The recruitment process prioritizes inclusivity and flexible working conditions, creating a supportive environment for professionals from diverse backgrounds. The closing date for applications is 23:59 BST on Sunday 19 October 2025, with interviews scheduled for Friday 07 November 2025. If you’re passionate about international education and have the skills to deliver high-quality processes in this space, make sure to apply in time!

For additional support or documentation in an alternative format, contact Aston’s recruitment team at recruitment@aston.ac.uk