Job Description (International Education Perspective):

Company Overview:

About IDP:
IDP is a world leader in international education services, renowned for fostering global success among students, test-takers, and partners through reliable human interactions, cutting-edge digital technology, and comprehensive customer research. An Australian-listed company with operations in more than 50 countries, our diverse team of over 7,000 individuals hails from various nationalities, ages, and cultural backgrounds. As a customer-centric organization, we leverage global technology and the expertise of our skilled workforce to deliver unparalleled services, turning local aspirations into global achievements. Discover more on our website at www.careers.idp.com.

Job Description:

Key Responsibilities:

• Achieving Goals: Strive to meet your pipeline goals, customer satisfaction metrics, and advocacy targets throughout each phase of the student journey. This includes promoting essential student products and services, managing and maintaining leads and successful applications, identifying referral opportunities, and engaging in event and lead generation activities, along with database maintenance.
• Customer Service Excellence: Deliver exceptional service to students, their families, and education providers by participating in planning activities to enhance student engagement. Offer accurate information on admissions, processes, and qualification options in an easily understandable manner. Proactively engage with both students and education providers on a regular basis.

Required Experience:

• Professional Expertise: Background in a sales or customer service-driven environment with a track record of achieving individual and team-based targets.
• Education Sector Insight: Strong knowledge of the education sector and student placement in VET and universities, alongside understanding of immigration requirements and processes.
• Qualifications: Relevant tertiary qualifications and/or experience as an Education Counsellor or in a similar role.
• Communication Skills: Excellent stakeholder management and communication abilities. Proficiency in English is required, while fluency in Bangla, Hindi, Punjabi, or any other second language is highly desirable.

Role Purpose:
As an Education Counsellor, you will provide outstanding counselling services to help international students identify institutions that align with their learning and career goals. This includes delivering accurate information and advice on study opportunities, understanding the local education system, culture, and geographic region, assisting with application documentation and enrollment facilitation, and promoting IDP’s products and services.

Advice for International Applicants:

1. Highlight Multilingual Skills: If you are fluent in languages beyond English—such as Bangla, Hindi, or Punjabi—emphasize this skill, as it can greatly enhance your ability to connect with diverse student populations.

1. Emphasize International Experience: Showcase any international work or study experiences you may have. This will demonstrate your understanding of different education systems and cultures, making you a valuable asset to our globally diverse team.

1. Knowledge of Immigration Processes: Given the role’s focus on the placement of international students, ensure you have a solid grasp of immigration requirements and processes, as these are crucial to facilitating student transitions.

1. Adaptability and Cultural Sensitivity: Highlight any experiences that demonstrate your ability to adapt to new environments and your cultural sensitivity, traits that are particularly important in a global company like IDP.

1. Research IDP’s Global Operations: Familiarize yourself with IDP’s operations across different countries to better understand the company’s global approach and align your application to reflect this international perspective.

By focusing on these aspects, you will strengthen your application and position yourself as a top candidate for this internationally-oriented role