IDP: A Leader in International Education Services

IDP is a pioneering ASX100 business with a 50-year heritage in international education services. We specialize in student placement to renowned institutions in Australia, the US, UK, Canada, Ireland, and New Zealand. Additionally, we offer English-language testing and training.

As IDP evolves rapidly, our mission is to build a globally connected community that guides and supports international students on their journey towards lifelong learning and career success.

At IDP, our people are our priority. We strive for diversity and inclusivity in our workplaces, creating an environment where our employees feel empowered to bring their authentic selves to work. We promote a culture of inclusion, belonging, and excellence, ensuring a safe work environment where creativity, agility, and problem-solving thrive.

For over 50 years, our worldwide network of 100 offices has helped students achieve their goals through studying abroad, providing life-changing opportunities at the beginning of their careers.

We are currently undergoing a transformation, leveraging innovative technology to revolutionize access to global education and opportunities. With a focus on student placement, digital marketing, English-language testing, and training, we are a global leader in the international education sector. If you share our passion for creating exceptional customer experiences and thrive in an innovative culture, we invite you to join us.

POSITION PURPOSE

As an Education Counselor at IDP, your role is to guide international students in finding the institutions that best align with their learning and career aspirations. You will drive the achievement of pipeline goals, customer satisfaction, and advocacy targets throughout every stage of the student journey. Additionally, you will be responsible for promoting IDP products and services directly to students and providing support for issues beyond placement.

This is a full-time permanent position based in Melbourne.

RESPONSIBILITIES

Sales Achievement

• Provide information and advice to international students and their families regarding study opportunities in Australia, in English and other applicable languages.
• Submit applications to institutions, obtain offers, and facilitate enrollments.
• Follow up on leads and inquiries to maximize the number of submitted and finalized applications.
• Support IDP network students with on-arrival issues and on-shore IDP services.
• Identify opportunities for cross-servicing between IELTS and Student Service customers and act to increase the uptake of both services.

Professional Competence

• Demonstrate a high level of product knowledge and proficiency in using C4C to manage student cases and generate performance reports. Ensure accuracy in data entry and management.
• Maintain an excellent understanding of student visa conditions and client programs and processes.

Customer Service Orientation

• Provide timely and professional assistance to student inquiries received face-to-face, over the phone, via live chat, and through email.
• Address student inquiries, requests, and complaints, and provide necessary information and support.
• Deliver customer service to IELTS test takers and students visiting the student services office.
• Occasionally manage reception duties, including responding to and redirecting queries when necessary.
• Assist and promote IDP IELTS test candidates with general information and test bookings.
• Support students with on-arrival issues and provide on-shore IDP services.

Interactions and Teamwork

• Support event managers in organizing major promotional events such as Interview Sessions and semi-annual exhibitions.
• Assist in promoting and booking student excursions and cultural events.
• Provide input on marketing activities to enhance the IDP brand and services, collaborating with the Marketing Coordinator for coordinating advertisements in community newspapers and websites.
• Identify market opportunities and threats.
• Effectively communicate and present information to students, colleagues, and other staff members.
• Share market insights and updates on issues and trends with peers.

Building Collaborative Relationships

• Collaborate with the Marketing Manager and Team Leaders to develop relationships and projects with institution representatives.
• Cultivate positive working relationships with IDP network counselors, as well as marketing and admissions staff from institutions.
• Proactively seek partnership opportunities with industry stakeholders, such as student associations, migration agents, and referral partners.

WHAT WE’RE LOOKING FOR

• Minimum of 1 year of working experience as an Education Counselor/Consultant in Australia.
• Good communication skills in English, fluency in Tagalog desirable.
• Highly motivated and target-driven, with a proven track record in sales.
• Achievement-oriented and customer service-oriented.
• Demonstrated ability to communicate effectively.
• Collaborative and a team player.
• Strong problem-solving and negotiation skills.
• Understanding of the needs and issues of on-shore international students.
• Proficiency with MS Word, Excel, PowerPoint, Outlook, and Internet skills.

GOOD TO HAVE

• Completed Bachelor’s Degree.
• Understanding of the immigration system and visa pathways.
• QEAC certification.

WORKING AT IDP

IDP is a truly international organization that celebrates diversity. With over 5,000 employees worldwide, when you join IDP, you become part of a connected community that supports your growth and development. We emphasize teamwork, collaboration, and leveraging our diverse talents to achieve success across our global business.

At IDP, we strive to provide a work environment that encourages excellence, creativity, initiative, and accountability. We value cultural differences and perspectives, fostering inclusive workplaces that offer personal, professional, and career development opportunities. We respect and celebrate diversity, allowing our employees to achieve a satisfying work-life balance.

If you identify as a member of an underrepresented community, we encourage you to apply, regardless of meeting all the criteria. We value relevant skills, experience, and capability that will enhance the role. At IDP, you can be yourself, and your meaningful contributions will be seen, heard, valued, and celebrated every day. If you require any adjustments, please let us know.