Acknowledge Education
Join the Acknowledge Education Team: Empowering Individuals, Inspiring Growth! Acknowledge Education is a renowned training provider with campuses all across Australia, offering a wide range of courses in industries such as health, community services, social work, counseling, civil construction, and hospitality. With a 140-year history in education, we remain dedicated to being a dynamic and innovative leader in the field.
True to our name, we recognize and celebrate the unique goals and accomplishments of each student. From our beginnings as an English language school in Victoria, we have grown into a national academic force, educating over 6,000 students annually across campuses in Melbourne, Sydney, Perth, and Brisbane. To learn more about us, visit https://www.acknowledgeeducation.edu.au/about-us/.
About the Role:
We are seeking a driven individual to manage our international agents, maintaining strong relationships with our network of AE and UP Group Education Agents, and supporting our Student Recruitment Objectives. Key responsibilities include:
– Administration: Serve as the main point of contact for agent updates, manage their inquiries, coordinate agent contracts and certificates, and ensure proper documentation in our CRM system.
– Agent Management: Coach and train agents to ensure high performance, monitor outcomes, and refine processes within legal guidelines.
– Marketing, Promotion, and Communications: Develop a content communication plan for agents, coordinate information distribution, and manage key agent events.
– Customer Service: Provide excellent support to the agent network through constant communication with other teams.
About You:
Ideal candidates will have experience in customer service or administration roles, especially within international education. Strong administration and project coordination skills are essential, along with a Bachelor’s degree or relevant qualifications. Excellent communication skills, cultural sensitivity, and proficiency in Microsoft Office are also required. Experience with CRM systems and RTO Mesh database is preferred.
Why work with us:
– Opportunities for growth within the organization
– Supportive team of student-focused professionals
– Ability to make the role your own and constantly improve processes
– Fast-growing organization with an agile work environment
– Part of the UP Education group, a leading multi-sector education provider
To Apply:
We value diversity and equity, and encourage applications from individuals with a wide range of backgrounds and perspectives. We are an equal opportunity employer, committed to fair and inclusive hiring practices. Join us in creating an inclusive work environment where everyone is celebrated for who they are
To apply for this job please visit www.seek.com.au.