**Position Details** **University of Colorado | Denver** **Official Title:** Academic Services Manager **Working Title:** International Services Manager **FTE:** Full-time **Salary Range:** $67,051 – $74,109 **Position #00658177 – Requisition #34412** **Join the University of Colorado Denver** **About the University of Colorado – Denver** The University of Colorado Denver is recognized as the state’s leading public urban research university and an equity-serving institution. With a commitment to both local engagement and global connections, CU Denver collaborates with forward-thinking learners and communities to create accessible, relevant, and transformative educational experiences spanning all stages of life and careers. Located in the heart of downtown Denver, our seven schools and colleges drive innovation and impactful research in partnership with our students. As part of Colorado’s largest university system, we significantly contribute to the state’s economy, employing 2,000 individuals and generating an annual economic impact of $800 million. Learn more at [ucdenver.edu](http://ucdenver.edu). **Job Description** *Applications are accepted electronically ONLY at [www.cu.edu/cu-careers](http://www.cu.edu/cu-careers)* The Office of International Affairs (OIA) is pivotal in realizing CU Denver’s vision as a globally renowned public university excelling in learning, research, creativity, community engagement, and clinical care. Partnering with various schools, colleges, and university offices, OIA supports international student recruitment, academic programs, global educational partnerships, research collaborations, and global learning opportunities. The International Student and Scholar Services (ISSS) division provides expert immigration advice to international students, scholars, hiring units, and faculty/staff. ISSS ensures compliance with complex immigration regulations for those engaged in academic pursuits at CU Denver | Anschutz Medical Campus. **International Services Manager** In this crucial role, the International Services Manager leads the ISSS team, training, mentoring, and supervising three International Services Specialists to support international students and exchange visitors in compliance with federal regulations. The position involves identifying administrative issues, designing solutions, overseeing operational infrastructure and innovation, representing ISSS in stakeholder meetings, and managing communications strategies. This role reports to the Director of International Student & Scholar Services. **Key Responsibilities** 1. **Supervision, Training, and Mentoring (40%)** – Supervise exempt professional staff, including performance management. – Hire, train, supervise, and mentor Graduate and Administrative Student Assistants. – Train and mentor ISSS staff, review procedural issues, and provide training on advanced topics. – Foster a respectful, diverse, equitable, and inclusive work environment. 2. **Communication and Outreach (20%)** – Develop and maintain a strategic communication plan and annual calendar with ISSS and campus stakeholders. – Design and oversee reports, ensuring data accuracy and accessibility. – Manage systems-based communications to optimize pre-arrival and ongoing engagement with international students. – Facilitate webinars and online training sessions. – Represent ISSS at various forums. 3. **Regulatory Compliance (20%)** – Serve as Primary Designated School Official, managing updates and recertification of programs. – Troubleshoot documentation and records, ensuring compliance with federal regulations. – Assist with database management and internal audits. – Update ISSS policies and procedures in response to regulatory changes. 4. **Operational Infrastructure and Innovation (15%)** – Implement operational improvements using technology. – Enhance Sunapsis functionality and technological development for ISSS communication and programming. – Continuously improve services to enhance customer experience. 5. **General Administration (5%)** – Assist with budget creation and reconciliation. – Support financial processes and forecasting. **Minimum Qualifications** – Bachelor’s degree in international education, international affairs, or a related field. – 3 years of experience in an ISSS office, processing immigration casework, and working with SEVIS. **Preferred Qualifications** – Master’s degree in international education, international affairs, or a related field. – Proficiency in a foreign language. – Experience living abroad for education or employment. **Knowledge, Skills, and Abilities** – Proficient in interpreting and applying immigration laws and regulations. – Commitment to diversity, equity, and inclusion. – Knowledge of SEVIS and batch processing systems. – Ability to manage multiple projects and mentor staff. – Excellent written, oral, and cross-cultural communication skills. – Strong analytical, interpersonal, and leadership skills. **Conditions of Employment** – Must be a U.S. citizen or lawful permanent resident. – Hybrid work structure: three days on campus, two days remote. – Recommended COVID-19 vaccination. **Compensation and Benefits** – Salary range: $67,051 – $74,109 – Benefits: [www.cu.edu/employee-services/benefits](https://www.cu.edu/employee-services/benefits) – Total Compensation Calculator: [www.cu.edu/node/153125](http://www.cu.edu/node/153125) **Application Deadline** Applications accepted until the position is filled. Preference for applications received by August 15, 2024. **Required Application Materials** – Cover letter addressing job requirements and qualifications – Current CV/resume – List of three references **Background Check Policy** Employment is contingent on background check clearance. **Diversity and Equity Statement** The University welcomes diverse applicants and is committed to inclusivity and equity in education and employment. **Questions** Direct inquiries to Laura Buhs at laura.buhs@ucdenver.edu