International Conversion Officer at University of Hertfordshire

FTE: 1.0fte (working 37 hours per week)
Salary: UH5 £27,181 – £30,487 pa upon acquiring designated skills and experience
Annual Leave: 25 days with standard public holidays and an additional 4 days during the office closure between Christmas and New Year
Location: College Lane campus

We are seeking a skilled and proactive individual to contribute to the work of our International Office. The successful applicant will play a crucial role in the international conversion function for the University of Hertfordshire and will provide support to the recruitment and commercial functions of the International Office.

Primary Responsibilities:

– Support enquirer and applicant conversion campaigns through messaging services, email, and inbound and outbound telemarketing.
– Implement conversion plans across all markets, while supporting regional strategies and the overall international office conversion strategy.
– Develop an extensive understanding of admission entry requirements and University USPs across all markets, and provide exceptional customer service to applicants, agents, partners, and other stakeholders.
– Mentor and support junior colleagues and those involved in conversion, ensuring their ability to effectively contribute to activities and carry out successful campaigns.
– Take initiative in prioritizing urgent work within application cycle deadlines and maintain knowledge of UK immigration policy.

Required Skills and Experience:

– Proven track record in a related international education or customer-focused role.
– Exceptional customer service and telemarketing experience.
– Ability to work under pressure and meet tight deadlines.
– Effective relationship-building skills with internal and external stakeholders.
– Strong communication skills and excellent phone manner.
– Strong organizational, planning, and negotiation skills.

Required Qualifications:

– Minimum of a degree level, or equivalent qualification. Professional experience will also be considered.

Applicants must submit a personal statement demonstrating how their skills and experience align with the Person Specification. Unfortunately, UKVI sponsorship is not available for this position; applicants must possess the UK Right to Work or provide evidence of access to UK Right to Work prior to an offer being made.

For more information, please refer to the job description and person specification.

Contact Details/Informal Enquiries: Ellen Marriott, Head of International Engagement
Email: e.marriott@herts.ac.uk | Phone: 01707 286385

Closing Date: 25 July 2024
Interview Date: To be confirmed

At UH, we aim to transform lives and are committed to Equality, Diversity, and Inclusion in building a diverse community. We encourage applications from eligible candidates regardless of their protected characteristics and recognize that there are various ways to meet the criteria outlined in this document. We offer a range of employee benefits, including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships, free Active Staff sessions, personal and professional development, and family-friendly policies. #GoHerts

To apply, please use the “Apply” button above and complete the online application