OVERVIEW The Client Services Officer (International Arrivals & Program Support) at Flinders University plays a central front-line role in supporting international students as they commence and progress through their studies. Based at Bedford Park in Adelaide, this position focuses on arrivals, orientation, and program coordination to ensure a positive and compliant student experience. The role operates within an international education environment that prioritises service quality, student integration, and collaboration. KEY RESPONSIBILITIES – Provide front-line support services to international students. – Organise and coordinate international student arrivals. – Support the planning and delivery of orientation programs. – Coordinate social programs that assist international student integration. – Support international student engagement and transition into university life. – Manage related systems used for international student services. – Undertake reporting associated with arrivals, programs, and support activities. – Work closely with International Student Advisors. – Support compliance requirements related to international student services. – Contribute to the delivery of high-quality service outcomes for international students. REQUIREMENTS WHY THIS ROLE MATTERS International students rely heavily on effective arrivals, orientation, and early support services to successfully transition into a new academic, cultural, and social environment. This role directly influences student wellbeing, engagement, and retention by ensuring programs and services are well coordinated and responsive. By supporting compliance and service quality, the position also helps the university meet its obligations as an international education provider. BONUS: APPLICATION ADVICE – Demonstrate your understanding of international student journeys, particularly the importance of arrivals, orientation, and early-stage support. – Use clear examples to show how you have delivered front-line services or supported clients in a busy, service-oriented environment. – Highlight any experience working with programs, events, or student-facing initiatives that require coordination and attention to detail. – Emphasise your ability to work collaboratively with advisors or specialist colleagues to achieve shared service goals. – Show awareness of the compliance-sensitive nature of international education and the importance of accurate systems and reporting. – Tailor your application to Flinders University by reflecting its commitment to student support, integration, and service excellence.