OVERVIEW The Quality & Engagement Manager role at London Metropolitan University sits within an international education context shaped by Malvern’s vision to be a trusted global partner in education. This position focuses on supporting student success and maintaining academic quality across the International Study Centre. It combines student-facing engagement with institutional quality processes and collaborative partnership working. KEY RESPONSIBILITIES – Support student success across the International Study Centre – Contribute to the delivery and monitoring of academic quality – Lead and coordinate student engagement activities – Support student retention and progression – Oversee and contribute to academic quality assurance processes – Work collaboratively with institutional and external partners – Prepare and contribute to governance reporting REQUIREMENTS WHY THIS ROLE MATTERS Quality and engagement functions play a critical role in ensuring that international students are supported academically and personally throughout their studies. By focusing on engagement, retention, and quality assurance, this role helps institutions deliver consistent, high-quality educational experiences. Strong partnership working and governance reporting also support transparency, accountability, and continuous improvement in international education provision. BONUS: APPLICATION ADVICE – Clearly demonstrate your experience with student engagement, retention, or progression initiatives, using concrete examples where possible. – Highlight any involvement you have had in academic quality assurance, review processes, or governance-related reporting. – Show your understanding of the international student experience and the challenges faced within pathway or study centre environments. – Emphasize your ability to work collaboratively with multiple stakeholders, including academic teams and external partners. – In your cover letter, align your motivation with the organization’s vision of transforming lives through education and collaboration.