OVERVIEW Holmes Institute, a recognised higher education provider in Australia, is seeking a Student Services Co-Ordinator for its Brisbane campus. The role focuses on delivering high-quality support and administrative assistance to international students throughout the student experience. This opportunity suits a professional who enjoys working in a fast-paced environment and supporting students from diverse cultural backgrounds. KEY RESPONSIBILITIES – Deliver exceptional customer service and administrative support to students. – Support students throughout the student journey. – Ensure students receive a positive and engaging experience. – Work effectively in a fast-paced, student-focused environment. – Manage competing priorities while maintaining attention to detail. – Contribute to a collaborative and supportive team environment. REQUIREMENTS – Outstanding customer service skills with a genuine passion for supporting students. – Previous experience in Student Services, Admissions, or a related student administration role. – Excellent verbal and written communication skills. – Professional presentation and a positive, approachable attitude. – Ability to manage competing priorities in a busy environment. – Experience within the higher education sector in a similar role. – Permanent residency in Australia. WHY THIS ROLE MATTERS Student services professionals play an important role in higher education by helping students navigate academic and administrative processes with confidence. For international students, strong support services can significantly improve the overall student experience and contribute to successful study outcomes. Holmes is also committed to child safety and delivering a supportive learning environment for students. BONUS: APPLICATION ADVICE – Highlight previous experience supporting students in higher education or admissions environments. – Provide examples of delivering strong customer service in fast-paced settings. – Demonstrate your ability to communicate effectively with students from diverse cultural backgrounds. – Emphasise organisational skills and experience managing multiple priorities. – Tailor your resume to reflect experience delivering administrative support and positive student outcomes. – Review the organisation’s values and be prepared to discuss professionalism, teamwork, and student-focused service during interviews.