OVERVIEW Australian Catholic University is recruiting an Administrative Support Officer, Tertiary Admissions Centre for its Brisbane campus in Banyo. This full time continuing role supports the processing of admissions and credit applications while contributing to accurate student outcomes and a positive university experience. The position suits professionals who can work effectively in a fast-paced environment, collaborate with staff, and manage changing priorities. The role involves supporting prospective and current students through admissions processes, maintaining compliance with university policies and Tertiary Admissions Centre requirements, and delivering high-level customer service. ACU offers hybrid flexibility, generous leave provisions, study leave, salary packaging, and employer superannuation contributions. KEY RESPONSIBILITIES – Process admissions applications efficiently, accurately, and within required timeframes – Assess and process credit applications for prospective and current students – Apply course rules, university policies, procedures, and Tertiary Admissions Centre requirements – Provide high level customer service to internal and external stakeholders – Work collaboratively with Course Coordinators and faculty staff to support admission outcomes – Contribute to improving ways of working within the admissions environment – Support students as they commence or continue their university journey – Maintain accuracy and attention to detail in a busy and changing environment REQUIREMENTS – Ability to learn quickly and solve problems in a fast-paced environment – Strong collaboration skills and ability to work in a high-performing team – Motivation to develop skills and knowledge – Ability to take ownership of work responsibilities – Capacity to provide high level customer service – Australian work rights are required to apply – Preferred candidates must complete pre-employment declarations and background checks – Applicants for continuing roles must hold permanent work rights WHY THIS ROLE MATTERS Admissions and application processing are essential functions within a university because they help students access higher education opportunities fairly and efficiently. This role supports accurate outcomes for candidates while helping the university maintain effective operational standards and positive engagement with prospective students. The position also contributes to collaboration across academic and professional staff, ensuring that admissions decisions align with institutional policies and student support priorities. BONUS: APPLICATION ADVICE – Review the position description carefully before preparing your applications – Highlight examples of administrative accuracy, customer service, and teamwork experience – Demonstrate your ability to manage changing priorities and work in fast-paced environments – Address the selection criteria and core competencies clearly in your cover letter or application responses – Include examples of how you supported students, staff, or stakeholders in previous roles – Submit all required documents before the closing date and confirm your work rights eligibility