OVERVIEW The Student Engagement Advisor role at ACAP University College in Sydney focuses on supporting students throughout their academic journey by providing timely, accurate advice and responsive services. Working within a dedicated Student Engagement team, this position collaborates closely with academic and specialist staff to help students navigate their studies and remain engaged. It is well suited to professionals who value student-centred service and thrive in a collaborative higher education environment. KEY RESPONSIBILITIES – Respond to student enquiries across various service channels. – Proactively engage with students through inbound and outbound calls, emails, and other communication platforms. – Complete administrative tasks and data entry with a high level of accuracy. – Assist students with re-enrolments and provide advice on course sequencing. – Liaise with academic and specialist colleagues to ensure students receive appropriate support. – Apply institutional policies and procedures to deliver accurate and timely advice. REQUIREMENTS – Demonstrated student-first approach and commitment to exceptional customer service. – Proven track record of delivering high-quality customer service. – Excellent attention to detail and accuracy in administrative activities. – Demonstrated computer literacy, including advanced use of the MS Office suite and ideally student records software. – Ability to work effectively as part of a team while remaining flexible and adaptable. – Experience in a tertiary education environment is desirable but not essential if other criteria are met. WHY THIS ROLE MATTERS Student Engagement Advisors play a critical role in student retention and success by acting as a central point of contact for guidance, information, and reassurance. By ensuring students receive consistent and accurate advice, this role supports positive academic outcomes and contributes to a supportive learning environment. Within a purpose-driven institution like ACAP, this work directly aligns with transforming lives through education. BONUS: APPLICATION ADVICE – Clearly demonstrate your customer service experience, particularly where you have supported diverse clients or students through complex processes. – Use examples to show your attention to detail and ability to manage administrative tasks accurately under time pressure. – Highlight your experience working collaboratively with colleagues across different functions or departments. – If you have worked in education or a regulated environment, explain how you applied policies and procedures in your role. – Emphasise your communication skills, including your confidence engaging with people via phone, email, and digital platforms. – Tailor your CV to reflect a student-centred mindset and your motivation to work in a purpose-driven higher education organisation.