OVERVIEW The Deputy Director – Student Advising at CQUniversity is a senior leadership role focused on shaping and delivering high-quality student advising services across a multi-campus and online environment. Positioned within the Students Directorate, the role plays a critical part in supporting students from enrolment through to completion. This position combines strategic leadership, service innovation, and data-informed decision-making to enhance student success, satisfaction, and retention. KEY RESPONSIBILITIES – Lead the strategic direction and optimisation of student advising services. – Drive performance, quality, and continuous improvement across student advising functions. – Strengthen and evolve the Student Service SPOT model using data-informed insights. – Lead and support a geographically dispersed, multi-campus advising team. – Deliver a consistent, high-quality advising experience across service channels. – Use data and analytics to improve student outcomes and experience. – Collaborate with academic and professional areas to enhance the student journey. – Oversee service design, programs, and initiatives aligned to student needs. – Manage resources and workforce planning to support sustainable service delivery. – Build team capability, engagement, and performance. – Contribute to institutional strategy, policy development, and service design. – Foster a culture of service excellence and continuous improvement within the Directorate. REQUIREMENTS – Postgraduate qualifications with extensive relevant experience, or equivalent senior management expertise. – Proven success in leading customer-focused service functions, including strategy development, operational delivery, and resource management. – Demonstrated ability to lead and inspire high-performing, geographically dispersed teams. – Highly developed interpersonal, communication, and stakeholder engagement skills, including the ability to influence at senior levels. – Strong analytical capability with experience using data to inform strategy and continuous improvement. – Deep understanding of the Australian tertiary education sector and student advising practices. – Knowledge of contemporary student success, retention, and engagement strategies. WHY THIS ROLE MATTERS Effective student advising is a cornerstone of student success, particularly in complex, multi-campus institutions serving diverse learner cohorts. This role directly influences how students navigate key transition points in their academic journey, impacting retention, progression, and completion outcomes. By strengthening advising systems at scale, the Deputy Director helps ensure equitable access to timely, high-quality support for students across locations and modes of study. BONUS: APPLICATION ADVICE – Clearly demonstrate senior leadership experience in student services, advising, or customer-focused service environments. – Use examples to show how you have used data and insights to improve service quality, student outcomes, or operational efficiency. – Highlight experience leading geographically dispersed or hybrid teams and managing change across complex organisations. – Align your cover letter to the strategic priorities outlined in the role, particularly service optimisation and collaboration. – Showcase your understanding of student success, retention, and advising practices within the Australian higher education context. – Ensure your application addresses both strategic leadership capability and operational delivery experience.