OVERVIEW The Team Lead, Exams and Results Central is a full-time, continuing leadership role within the Student Experience and Success Portfolio at the University of Adelaide, based in Adelaide, South Australia. This position focuses on leading a high-performing team responsible for the effective administration of exams and results, ensuring a consistent, student-centred experience. It is well suited to professionals who enjoy collaboration, operational complexity, and contributing to positive outcomes for students and staff. KEY RESPONSIBILITIES – Lead, supervise and coordinate the Exams and Results team to deliver consistent, student-centred services and outcomes. – Oversee the planning, scheduling and delivery of all exams and results processes. – Manage the preparation of exam timetables and allocation of exam venues. – Oversee the management and coordination of the invigilator workforce. – Communicate with internal and external stakeholders to ensure seamless delivery of exams and results activities. – Monitor quality, data integrity and reporting to support outcomes and working group focus areas. – Work closely with Academic and Professional staff, external vendors, exam venues, committees and working groups. REQUIREMENTS – Experience leading and developing a high-performing team in a customer service administration environment. – Experience coordinating complex exams and results processes, including event management, compliance and data integrity, particularly in an exams and results context. – Experience implementing process improvements and managing change. – Experience in stakeholder engagement and relationship management. – Experience in analytical problem-solving and communication. WHY THIS ROLE MATTERS Exams and results processes are central to academic integrity, student progression, and trust in institutional outcomes. By ensuring these processes are delivered accurately, consistently, and with a student-centred focus, this role directly supports student success and confidence in their academic journey. Strong leadership in this area enables the university to operate efficiently while maintaining high standards during critical assessment periods. BONUS: APPLICATION ADVICE – Highlight your leadership experience in operational or student-facing environments, focusing on how you have supported teams through peak activity periods. – Provide clear examples of your involvement in coordinating complex processes, particularly where accuracy, compliance, and deadlines were critical. – Demonstrate your approach to stakeholder engagement by describing how you have worked across departments or with external partners. – Address change management and process improvement experience, explaining how you identified issues and implemented practical solutions. – Tailor your cover letter to reflect your interest in student experience and your alignment with the university’s values of collaboration, inclusion, and excellence.