OVERVIEW The Student Services Manager role is a senior leadership opportunity within a well-regarded higher education provider based in Sydney’s North West & Hills District. Reporting to the Registrar, this position is responsible for leading student services operations and ensuring a high-quality, compliant, and supportive student experience across the full student lifecycle. The role combines people leadership, regulatory oversight, and process improvement in a faith-based educational environment. KEY RESPONSIBILITIES – Support the Registrar across all areas of student administration and services – Lead, mentor, and develop the Student Services team to ensure best practice delivery – Review and enhance student data processes, ensuring accuracy and compliance – Oversee student onboarding, credit transfer and recognition of prior learning (RPL), and grievance procedures – Maintain the integrity, confidentiality, and security of student records – Ensure compliance with relevant regulatory bodies and standards REQUIREMENTS – Proven experience in a student services leadership role, ideally within higher education – Strong understanding of compliance frameworks and student administration processes – Advanced data management skills with a focus on accuracy and reporting – Demonstrated ability to lead, motivate, and develop teams – Excellent stakeholder engagement and communication skills – Full working rights in Australia – Availability to work five days per week on-site – Ability to work in alignment with the organisation’s Christian faith-based mission, culture, and ethical framework WHY THIS ROLE MATTERS Student services functions are central to institutional quality, regulatory compliance, and student satisfaction in higher education. In this role, effective leadership directly supports students’ academic journeys while safeguarding the organisation’s data integrity and compliance obligations. By strengthening processes and teams, the Student Services Manager contributes to both institutional stability and continuous improvement. BONUS: APPLICATION ADVICE – Clearly demonstrate your leadership experience within student administration or student services, using concrete examples of team management and operational oversight. – Highlight your experience with regulatory compliance and quality standards relevant to higher education, showing how you have ensured accuracy and adherence in previous roles. – Provide specific examples of how you have improved data processes, reporting accuracy, or system integrity in a student services context. – Be prepared to discuss your approach to supporting the full student lifecycle, including onboarding, credit transfer or RPL, and managing grievances. – Acknowledge the faith-based context of the organisation and articulate your ability to work professionally within a values-driven environment. – Tailor your application to show your readiness for a fully on-site leadership role and your commitment to contributing to a collaborative, student-focused team.