OVERVIEW The Senior Project Officer (Academic Support) at the University of New South Wales is a full-time, 12-month fixed-term role based in Kensington, Sydney with hybrid working arrangements. Positioned within the Student Learning team in the Pro Vice-Chancellor Education portfolio, this role focuses on designing, delivering and evaluating targeted academic support initiatives for equity cohorts. The position supports student success through evidence-informed practice, project coordination and stakeholder engagement while contributing to the continuous improvement of academic support services across the university. KEY RESPONSIBILITIES – Design, implement and evaluate targeted academic tutoring programs and related academic support initiatives for equity cohorts. – Ensure academic support programs align with best practice models, institutional priorities and the needs of diverse student groups. – Coordinate operational administration of tutoring and support programs, including scheduling, tutor communication, attendance tracking and timesheet processes. – Respond to student enquiries and maintain accurate program records. – Develop frameworks and mixed-methods evaluation tools for academic support initiatives. – Deliver evaluation reports and contribute to continuous service improvement. – Support project planning, governance, reporting and stakeholder engagement activities. – Collaborate with university staff and stakeholders to improve integration of academic support services. – Produce accessible resources, project materials, templates, trackers and progress reports using relevant digital tools. REQUIREMENTS – Relevant tertiary qualification with subsequent relevant experience, or an equivalent combination of education, training and experience. – Demonstrated experience delivering high-quality, student-centred academic support services. – Proven ability to plan and deliver projects across the project lifecycle. – Experience conducting mixed-methods evaluation of academic support services. – Commitment to continuous improvement and evidence-informed practice. – Understanding of challenges faced by tertiary students from diverse equity backgrounds. – Knowledge of issues impacting accessibility to education and academic learning support services. – Excellent written and verbal communication skills with strong attention to detail. – Strong interpersonal and stakeholder engagement skills. – Ability to build and maintain professional relationships with internal and external stakeholders. – Demonstrated ability to work independently and collaboratively while managing competing priorities and deadlines. – Experience using Microsoft 365, SharePoint, Teams and other digital systems. – Ability to develop accessible resources and project documentation. – Valid Australian working rights at the time of application. WHY THIS ROLE MATTERS This role contributes directly to student success by improving access to academic support services for equity cohorts in higher education. By combining project delivery, evaluation and stakeholder engagement, the position helps ensure that support programs are responsive, accessible and aligned with institutional priorities. The work also supports broader university goals around inclusion, student engagement and evidence-informed educational practice. BONUS: APPLICATION ADVICE – Tailor your cover letter carefully to the key selection criteria and provide specific examples from your experience. – Highlight any experience supporting equity cohorts, widening participation initiatives or student success programs in higher education. – Demonstrate your ability to manage projects from planning through evaluation using measurable outcomes where possible. – Include examples of stakeholder engagement, especially collaboration with academic staff, professional teams or external partners. – Emphasise your experience