OVERVIEW The Exams Operations Officer at the University of Wollongong plays a central role in delivering high-quality final examinations that support student success and academic integrity. This fixed-term, full-time position runs until 26 March 2027 and sits within a busy, policy-driven higher education environment. Reporting to the Exams Operations Manager, the role combines operational coordination, stakeholder engagement, and continuous improvement to ensure examinations are delivered smoothly, on time, and in line with university standards. KEY RESPONSIBILITIES – Coordinate in-person and online final exams across multiple venues. – Liaise with faculties, students, and stakeholders to resolve complex exam issues. – Assist with implementing reasonable adjustments for students with approved Access Plans, including scheduling and logistics. – Maintain and improve exam procedures and documentation. – Support exam systems and contribute to process improvements. – Occasionally supervise casual staff during peak periods. REQUIREMENTS – Strong organisational and communication skills. – Experience managing rosters and coordinating large-scale events. – Proven ability to work within policy frameworks and improve processes. – A collaborative mindset and commitment to exceptional service. – Empathy and professionalism when working with students, and the ability to liaise effectively with internal teams to support inclusive exam delivery. WHY THIS ROLE MATTERS Examinations are a critical touchpoint in the student lifecycle, particularly for international and equity cohort students who rely on fair, consistent, and well-communicated processes. This role helps safeguard academic standards while ensuring that students are supported through complex assessment requirements. By contributing to inclusive and efficient exam delivery, the Exams Operations Officer directly enhances trust in institutional systems and the overall student experience. BONUS: APPLICATION ADVICE – Clearly demonstrate your experience coordinating complex operations, such as exams, events, or large-scale scheduling, and explain the scale and impact of your work. – Use examples to show how you have applied policies or procedures in real situations, particularly when resolving issues or improving existing processes. – Highlight your ability to work empathetically with students, including any experience supporting reasonable adjustments or inclusive service delivery. – Emphasise collaboration by describing how you have worked with multiple stakeholders, such as academic staff, professional teams, or external partners. – Tailor your cover letter closely to the position description, linking your skills and experience directly to the responsibilities listed. – Ensure your application reflects attention to detail, as accuracy and professionalism are essential in exams and assessments work.