OVERVIEW The Student Success Officer role at Australian Paramedical College (APC), part of Industry Pathways Pty Ltd, focuses on delivering high-quality student support within Australia’s vocational education sector. Based in Brisbane, this position is central to ensuring learners feel supported, informed, and motivated throughout their studies. The role suits professionals who enjoy frontline student engagement and contributing to positive education outcomes. KEY RESPONSIBILITIES – Act as the first point of contact for students, responding to enquiries via phone, email, and student support platforms with a focus on progression and completion. – Proactively engage with students to identify concerns, provide guidance, and support learner engagement and course progression. – Manage data entry related to student enrolments and course completions. – Collaborate with internal teams to resolve student challenges and improve the overall student journey. – Advocate for students to ensure their needs and feedback are represented across the organisation. – Complete administrative processes and tasks associated with the student lifecycle using internal systems. REQUIREMENTS – Experience in student support, administration, or customer service roles. – A caring and empathetic approach, with genuine motivation to help students achieve their goals. – Positive and enthusiastic attitude, particularly when supporting and motivating others. – Ability to work collaboratively as part of a team. – Strong communication and organisational skills. – Proactive and solutions-focused problem-solving approach. – High level of attention to detail and accuracy. – Adaptability to changing environments and processes. – Outstanding interpersonal skills with the ability to build rapport and remain calm. – Confidence using technology, with willingness to learn new systems. – Previous experience in customer service, support, or account management. – Desirable but not required: experience in the education sector or with a Registered Training Organisation (RTO). – Desirable but not required: Mental Health First Aid certification. WHY THIS ROLE MATTERS Student Success Officers play a critical role in vocational education by supporting learner retention, progression, and completion. By acting as a consistent and approachable point of contact, this role helps students navigate challenges and stay engaged with their studies. Effective student support contributes directly to positive educational outcomes and workforce readiness in essential sectors such as healthcare. BONUS: APPLICATION ADVICE – Emphasise your experience in student support, customer service, or administration, using clear examples of how you have supported others. – Highlight interpersonal skills such as empathy, communication, and teamwork, as these are central to the role. – Demonstrate your ability to manage multiple tasks accurately, particularly data entry and administrative responsibilities. – Share examples of proactive problem-solving or times you helped resolve concerns or improve someone’s experience. – Show comfort with technology and openness to learning new systems used in student support environments. – If applicable, mention any exposure to education settings, RTOs, or learner wellbeing initiatives, even if not extensive.