OVERVIEW Scentia is seeking a Customer Experience Officer to support operations at the AIM Sydney campus in a casual position. The role focuses on creating a welcoming and professional environment for learners, clients and visitors while supporting daily campus activities. This opportunity suits people with customer service, reception, hospitality or administration experience who enjoy working in a fast-paced setting and delivering a high-quality customer experience. The position offers approximately 10–20 hours per week with availability required Monday to Friday between 7:30am and 5:30pm. You’ll work closely with internal teams to support course delivery, campus operations and learner engagement. KEY RESPONSIBILITIES – Welcome learners, clients and visitors to the campus – Provide customer service through phone, email and face-to-face interactions – Answer customer enquiries and direct enquiries to the appropriate people – Prepare training rooms and learning spaces for course delivery – Coordinate catering for courses and events – Support the day-to-day operation of the campus – Assist with virtual course moderation and administrative tasks – Work collaboratively with internal teams to deliver an exceptional customer experience – Maintain a professional, organised and welcoming environment REQUIREMENTS – Previous experience in customer service, reception, hospitality or administration – Excellent communication and interpersonal skills – Positive, friendly and professional approach – Strong organisational skills and attention to detail – Ability to multitask and adapt to changing priorities – Confidence using Microsoft Office and learning new systems – Collaborative attitude and willingness to support team needs – Availability Monday to Friday between 7:30am and 5:30pm WHY THIS ROLE MATTERS This role helps shape the daily experience of learners, clients and visitors attending the AIM campus. Customer-facing professionals play an important role in supporting smooth operations, creating welcoming learning environments and helping organisations deliver quality education experiences. AIM aims to support people and organisations through practical learning and professional development. By contributing to campus operations and customer service, you’ll help maintain a positive and organised environment that supports educational success. BONUS: APPLICATION ADVICE – Highlight customer service or reception experience that demonstrates professionalism and adaptability – Include examples of working with people in fast-paced or customer-focused environments – Show your experience managing competing priorities and administrative tasks – Mention any experience supporting events, training sessions or campus operations – Demonstrate confidence with Microsoft Office and willingness to learn new systems – Tailor your application to reflect AIM’s focus on professional learning and customer experience