OVERVIEW The Student Services Officer (Administration) at Christian College Geelong is a full-time, ongoing role based at the Surf Coast campus in Victoria, Australia. This position supports the day-to-day operations of a K–12 Christian school by acting as a central point of contact for students and contributing to a high standard of administrative service across the campus. Reporting to the Administration Team Leader, the role combines frontline student support, records management, and first aid coordination within a values-driven educational environment. KEY RESPONSIBILITIES – Act as a key point of contact for students, responding to enquiries and providing day-to-day support – Support student attendance processes and maintain accurate attendance records – Coordinate first aid and sick bay responsibilities in accordance with school procedures – Triage student wellbeing concerns with discretion, professionalism, and confidentiality – Maintain accurate student records, including medical information, using database systems such as COMPASS or similar – Contribute to the effective day-to-day operations of the campus administration – Deliver a high standard of service to students, staff, and families as part of the College Administration team REQUIREMENTS – Demonstrated experience in a frontline administrative or student services role, including managing enquiries and providing high-quality customer service – Ability to support student wellbeing and manage sensitive information with confidentiality and professionalism – Experience maintaining accurate records using database systems such as COMPASS or similar – Current First Aid qualifications, including HLTAID011 Provide First Aid and HLTAID009 Provide CPR – Demonstrated ability to manage student health needs, administer basic first aid, and respond to medical incidents in line with duty of care requirements – Strong organisational skills and the ability to manage multiple tasks in a busy environment – Effective communication skills and the ability to build positive relationships with students, staff, and families – Warm, friendly, and professional approach to work – Reliability, adaptability, and a team-oriented mindset – Current Working with Children Check and commitment to child safety standards WHY THIS ROLE MATTERS Student Services Officers play a crucial role in ensuring that students feel supported, safe, and well cared for during their school day. By combining administrative expertise with direct student interaction and wellbeing support, this role contributes to a positive school environment and smooth campus operations. In a faith-based educational setting, the position also reinforces values of care, respect, and integrity in daily practice. BONUS: APPLICATION ADVICE – Clearly address each selection criterion in your cover letter, using specific examples from your previous administrative or student-facing roles – Highlight any experience working in educational settings, particularly where student wellbeing and confidentiality were central to your responsibilities – Ensure your first aid qualifications are current and clearly listed on your CV – Emphasise your ability to manage multiple tasks and remain organised in busy, people-focused environments – Demonstrate alignment with the school’s values, including professionalism, integrity, and commitment to child safety – Prepare referees who can speak to your administrative skills, reliability, and ability to work effectively with students and families