OVERVIEW The Vocational Placement Coordinator / Student Support Officer role with Ashley Services Group is a full-time, permanent position based in Salisbury, Brisbane, within a well-established Australian workforce and training organisation. The role sits within Ashley Institute of Training, a Registered Training Organisation delivering accredited face-to-face training across multiple locations. This position combines student support, employer engagement, and placement coordination to ensure learners successfully complete the practical components of their qualifications. KEY RESPONSIBILITIES – Coordinate and plan practical placements for students across a range of qualifications – Build strong relationships across a variety of industries – Work with potential employers to ensure smooth onboarding of student placements – Provide excellent customer service to both students and potential businesses – Work with students and educate them on practical placement requirements and workplace environments – Keep informed on market trends and employer requirements – Develop industry networks and partnership opportunities – Work collaboratively with trainers and administration staff to support positive student outcomes and course completion – Encourage student engagement, attendance, and retention through proactive communication and support strategies – Support students facing barriers to participation and escalate issues where required – Travel to multiple teaching locations, including North Lakes, Ipswich, and Logan, in line with student needs REQUIREMENTS – Passion for helping and supporting students – Previous experience working within a Registered Training Organisation, which is advantageous – Experience in the childcare and individual support sector, or a background in community services and coordination, which is highly regarded – Ability to work independently – Strong communication skills and ability to interact with students at different levels – High attention to detail – Proven ability to build new relationships – Strong sales background – Australian driver’s licence and access to own transport – Strong interpersonal skills with the ability to motivate and support students from diverse backgrounds – Demonstrated ability to manage sensitive or challenging situations with empathy and professionalism – Excellent organisational and time management skills, including the ability to manage multiple placements at the same time WHY THIS ROLE MATTERS Vocational placements are a critical bridge between training and employment, allowing students to apply their learning in real workplace settings. This role directly contributes to student success, completion rates, and employability outcomes by ensuring placements are well-matched, supported, and sustainable. It also strengthens industry partnerships that are essential for maintaining relevant, high-quality vocational education. BONUS: APPLICATION ADVICE – Clearly demonstrate your experience supporting students, particularly in vocational, community services, or training environments – Highlight any direct experience working with employers, industry partners, or placement coordination – Provide examples that show your ability to manage multiple priorities and work independently – Emphasise your communication and relationship-building skills, especially with diverse student cohorts – If you have worked in an RTO or similar setting, clearly outline your understanding of compliance, placements, or student support processes – Be prepared to discuss how you handle challenging or sensitive student situations with professionalism and empathy