OVERVIEW The Senior Admissions Officer at Griffith University plays a pivotal role within the Domestic Admissions and Scholarships team, supporting students as they access higher education. Based primarily at the Gold Coast or Brisbane South (Nathan), this continuing, full-time position contributes to admissions and pathway processes that prioritise equity, access, and excellence. The role operates in a collaborative, student-centred environment and supports thousands of applicants each year through complex admissions systems and partnerships. KEY RESPONSIBILITIES – Build strong relationships with academic, administrative, and external stakeholders – Manage domestic admissions via QTAC, UAC, and direct entry pathways – Oversee admissions through articulation and pathway arrangements – Promote Griffith University programs and pathways to prospective students – Provide accurate and timely admissions information to prospective students – Focus on improving the student experience through process enhancement and automation – Operate independently to resolve complex client issues using intricate systems – Negotiate and maintain domestic admission, articulation, and pathway agreements in alignment with University policies and strategic goals REQUIREMENTS – Experience in domestic admissions within the tertiary education sector – Good understanding of university admissions procedures and the UAC application process – Experience working with CRM systems and student databases – Excellent attention to detail in data entry and document verification procedures – Ability to meet critical deadlines in a high-volume environment – Strong problem-solving and analytical skills, including the ability to assess complex admissions cases – Excellent written and verbal communication skills, with strong interpersonal and negotiation abilities – Proven commitment to customer service excellence – Ability to work independently and collaboratively to achieve results – Australian working rights WHY THIS ROLE MATTERS Admissions professionals are often the first point of meaningful contact between students and a university, shaping access to education and future opportunities. In this role, your work directly supports fair and effective admissions decisions while strengthening pathways into higher education. By improving processes and maintaining strong partnerships, the position contributes to both student success and institutional integrity. BONUS: APPLICATION ADVICE – Clearly address how your experience aligns with domestic admissions, pathway management, and the systems referenced in the role description. – Use concrete examples to demonstrate your ability to manage complex cases, meet deadlines, and work in high-volume environments. – Highlight experience with stakeholder engagement, particularly with academic teams, external partners, or admissions centres. – Show evidence of your commitment to customer service and student experience, especially in admissions or enrolment contexts. – Tailor your cover letter to the stated values of excellence, ethics, and engagement, referencing the “About you” section directly where possible. – Ensure your resume is accurate, well-organised, and includes full contact details, as attention to detail is a key requirement for this role.