OVERVIEW The National Course Advisor role at ACAP University College, part of Navitas, focuses on guiding prospective domestic students toward informed education choices. Based in Sydney, this position combines relationship-building, advisory support, and enrolment management within a purpose-driven higher education environment. The role is designed for professionals who are motivated by helping students navigate study options and take confident steps toward their future. KEY RESPONSIBILITIES – Develop strong relationships with prospective students and guide them through the enrolment process while meeting service and enrolment targets. – Nurture prospective student pipelines and ensure compliance with all regulatory requirements. – Provide comprehensive course, career, and industry information to support informed student decision-making. – Address student enquiries and concerns efficiently in line with Service Level Agreements. – Prepare performance reports and contribute ideas to improve enrolments and support business success. – Maintain accurate, real-time information within CRM systems. – Handle feedback professionally and ensure timely and effective resolution of queries. REQUIREMENTS – Proven experience meeting KPIs and sales targets, ideally within the education sector. – Familiarity with sales and service systems such as Salesforce CRM. – Excellent interpersonal and communication skills with the ability to build meaningful relationships. – Self-motivation, adaptability, and a positive attitude in a dynamic work environment. – Ability to work collaboratively within a team while also operating independently when required. – Strong organisational skills, including prioritising tasks and managing stakeholder expectations. – Willingness to adapt to changing systems, processes, and responsibilities. WHY THIS ROLE MATTERS Course advisors play a critical role in higher education by acting as the bridge between institutions and prospective students. By providing accurate guidance and responsive support, this role helps students choose study pathways aligned with their goals while supporting institutional enrolment sustainability. The position contributes directly to widening access to education and improving student outcomes through informed decision-making. BONUS: APPLICATION ADVICE – Demonstrate clearly how your previous roles involved meeting targets, managing pipelines, or advising students or clients on complex options. – Prepare examples that show your ability to balance service quality with performance expectations, particularly in fast-paced environments. – Highlight your experience with CRM or similar systems and how you use data to track progress and follow up effectively. – Show alignment with the organisation’s purpose by explaining why student support and education access are important to you. – Be ready to discuss how you handle objections, questions, or uncertainty from prospective students in a professional manner. – Emphasise adaptability and openness to change, especially if you have worked through system or process updates in previous roles.